BRANCH MANAGER II

Bank of Colorado; Webb City (MO); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K plan

Paid holidays

PTO / vacation days

Life insurance

Parental leave

Educational assistance

Flexible spending accounts

Annual bonuses

Résumé du poste

Bank of Colorado is seeking a Branch Manager to lead consumer sales and customer service at the Webb City branch. The role directs daily branch operations and serves as site manager, ensuring sales goals and high service standards.

The ideal candidate combines banking experience with strong leadership, training, and community engagement, plus flexibility to cover varied hours and weekends as needed.

Qualifications

• Directs and motivates a branch sales force to meet sales goals and customer satisfaction.
• Oversees daily branch operations and supervises retail personnel.
• Manages personal banking duties including advising customers and loan referrals.
• Ensures compliance with bank policies and procedures.
• Maintains reliable attendance and flexibility to work weekends when needed.

Responsabilités

• Set and achieve sales and fee-income goals for the branch and train staff to drive results.
• Advise customers on bank services, open accounts, and process loan applications as needed.
• Supervise employees, conduct performance reviews, and provide coaching for quality service.
• Promote bank services through outside calls and community involvement.
• Ensure customer service levels and cross-department collaboration.
• Maintain branch operations and adhere to policies and procedures.

Connaissances

Sales management

Staff coaching

Customer service

Team leadership

Communication skills

Sales knowledge

Formation

High school diploma or equivalent

4–6 years related banking experience

Prior supervisory experience

Outils

Computer terminals

Printers

Back counter capture machine

Coin machine

Copier

Description du poste

Responsible for the consumer sales and the customer service functions including

directing and motivating a sales force selling and referring a wide range of financial

services. Supervises daily activities of retail branch personnel. Oversees day-to-day

operations for the branch and is the site manager of the location.

RESPONSIBILITIES AND DUTIES

• Responsible for sales management for the branch to accomplish sales results and customer satisfaction. This includes setting and obtaining sales and fee income goal, conducting sales meetings and training, and coaching staff to encourage sales behavior and team cooperation.
• May perform personal banking duties including advising customers of all bank's services, opening new accounts, teller functions, may accept loan applications and makes recommendations for approval. Assists in approving or denying other personal banker’s loans. Responsible for collecting and monitoring past due and charge offs.
• Responsible for supervising employees to meet branch goals. This is accomplished by assigning work, taking actions to ensure quality work for customers, conducting performance reviews, recommending salary actions, and providing training for staff.
• Promotes bank services by making outside calls to potential customers and participates in various professional and personal activities within the community.
• Performs customer service-related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service.
• Ensures compliance of branch with bank policies and guidelines.
• Responsible for positive interdepartmental interaction with other departments of the bank.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends).
• Performs any other duties/projects as assigned.

KNOWLEDGE, SKILL, AND ABILITIES

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge and expertise in all deposit account products and services, so that sufficient time and effort can be placed in the consumer credit underwriting and loan approval process.
• Knowledge and work experience that demonstrates effective abilities to supervise the department with special emphasis on sales and customer service practices and principles
• Skill in communicating with clients and co-workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
• Skills in effectively listening to customers and making appropriate referrals
• Ability to maintain a high level of confidentiality.
• Ability to train employees.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers' needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent.
• Prefer 4 – 6 years related banking experience.
• Prior supervisory experience.

PHYSICAL REQUIREMENTS

NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.

More Details

Should be available to work all branch hours (7:45am-6:15pm) on a regular 7:45am-5:00pm shift while being able to cover additional hours as necessary with rotating Saturdays on an 8:45am-12:15pm shift.The ideal candidate is a self-motivated leader who can demonstrate experience leading and coaching a staff in customer service excellence, closed referral growth, and community outreach. Candidate should be self-motivated, customer-focused, passionate about building lasting relationships, and enthusiastic about pouring into and developing people. They take pride in delivering a well-rounded banking experience—providing transactional support while also working collaboratively to connect customers with financial solutions that support their goals and strengthen our community.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses.Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Timebenefits include:

• 8 paid holidays.*
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
• After five years, 22 PTO days each year.*
• After ten years, 27 PTO days each year.*
• Employees must also complete the 90-day introductory period prior to accruing PTO.*
• New employees will receive 16 hours of paid sick time upon their hire date.*
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health Savings Account with employer contributions.
• Flexible medical and dependent care spending plans.
• Parental Leave after one year of full time employment.
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
• Free checking account and basic printed checks.
• $50,000 group term life insurance.
• Long term disability insurance.
• Employee Assistance Program.
• EducationalAssistance.

*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Bank of Colorado supports pay and transparency and complies with all applicable pay transparency laws. For more information, view the EEO KNOW YOUR RIGHTS .