Branch Manager II

NBT; Scranton (Lackawanna County); On-site; USD 64,000 - 85,000; Full time

Benefits offered by this job

Generous PTO

Parental Leave

Medical Coverage

Dental & Vision

Retirement Plan

Tuition Reimbursement

EAP

Pet Insurance

Job summary

NBT is seeking a Branch Manager in the United States to lead a Tier II or Tier III branch, acting as a role model for exceptional customer service while promoting bank products aligned with customer needs. You will lead, coach, and develop the branch team to achieve sales objectives and profitability, ensuring a positive banking experience for customers.

Key responsibilities include opening accounts, processing loan applications, cultivating new business, and representing the bank in the local

Qualifications

• Bachelor’s degree or equivalent retail, retail banking, or financial services experience.

Responsibilities

• Builds a motivated and high performing branch team through recruitment, training and development; conducts annual reviews and salary recommendations; coaches sales and participates in branch sales results.
• Provides services to customers, including opening accounts and taking loan applications; refers inquiries to service partners when necessary.
• Represents the bank in the community and participates in civic and community organizations.
• Maintains integrity and compliance within the branch per audit and operations policies.
• Makes loan decisions and resolves customer complaints within guidelines.
• Performs other duties as assigned.

Skills

Active listening

Communication

Organizational skills

Leadership

Problem solving

Windows PC skills

Education

Bachelor’s degree or equivalent retail/financial services experience

Tools

NMLS Certification

Job description

Pay Range: $63,925.00 - $85,250.00

Oversees a Tier II or Tier III branch. As a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Leads, manages and coaches their branch team to achieve sales objectives. Is responsible for the profitability, growth and successful operation of their branch. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.

Education and Experience:

• Bachelor’s degree or equivalent retail, retail banking, or financial services experience
• Prior sales management experience required
• Business development & outside business sales experience required

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relations skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership management.
• Problem solving/decision making skills.
• Proficient PC skills in a Windows environment.

Unique Job Characteristics and Requirements:

• Travel less than 50%
• Driver’s License required
• Reliable transportation required
• NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 40% - Builds a motivated and high performing branch team through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.
• 30% - Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
• 10% - Represents the bank within the community they are located and plays a leadership role in civic and community organizations.
• 5% - Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
• 10% - Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
• 5% - Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of the time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move objects up to a maximum of 20 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We’ve weathered the market’s ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

• Parental Leave : Six weeks of paid leave at 100% of your salary.

• Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage : Ensuring your overall health and well-being.

• Flexible Spending Accounts : For healthcare and dependent care expenses.

• Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

• Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

• Voluntary Benefits : Including hospital, accident, and critical illness coverage.

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance : Supporting your growing family.

• Tuition Reimbursement : Invest in your education and career growth.

• Employee Assistance Program (EAP): Access to support and resources.

• Pet Insurance : For all your furry friends.

• Financial and Banking Services : Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage : Ensuring your overall health and well-being.

• Voluntary Benefits : Including hospital, accident, and critical illness coverage.

• Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave : For your health and safety.

• Employee Assistance Program (EAP): Access to support and resources.

• Financial and Banking Services : Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.