Branch Manager

NBT; Lee (MA); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

Employer-Paid Disability Coverage

Life Insurance

Voluntary Benefits

401(k) with company match

Adoption Assistance

Tuition Reimbursement

Employee Assistance Program (EAP)

Pet Insurance

Financial and Banking Services

Job summary

NBT is seeking a Branch Manager in Massachusetts to lead and coach a branch team, drive sales targets, and provide top-tier customer service to clients. You will oversee account openings, loan applications, and referrals while ensuring compliant operations and community engagement.

The role emphasizes leadership, sales, and customer relationship management within a trusted local bank environment, with travel up to 50% and a valid driver's license required.

Qualifications

• 4 year college degree or equivalent retail, retail banking, or financial services experience
• Business development & outside business sales experience preferred

Responsibilities

• 35% Builds a motivated and high performing branch team through recruitment, training and development of staff.
• 35% Provides services to customers, including opening accounts, taking loan applications, and referring inquiries to service partners.
• 10% Maintains integrity and compliance within the branch per audit and operations policies.
• 10% Represents the bank within the local community and participates in civic activities.
• 5% Decisions loans and handles customer complaints within guidelines.
• 5% Other duties as assigned.

Skills

Listening skills

Communication

Organizational skills

Interpersonal skills

Leadership

Problem solving

PC proficiency

Outside sales

Education

Bachelor's degree or equivalent

Tools

NMLS Certification

Job description

Pay Range: $62,375.00 - $83,001.47

As a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Leads, manages and coaches their branch team to achieve sales objectives in a Tier I Branch. Is responsible for the profitability, growth and successful operation of their branch. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.

Education and Experience:

• 4 year college degree or equivalent retail, retail banking, or financial services experience
• Business development & outside business sales experience preferred

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership management.
• Problem solving/decision making skills.
• Proficient PC skills in a Windows environment.

Unique Job Characteristics and Requirements:

• Travel less than 50%
• Driver’s License required
• Reliable transportation required
• NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 35% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.
• 35% Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
• 10% Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
• 10% Represents the bank within the community they are located and plays a leadership role of civic and community organizations.
• 5% Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 20 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We’ve weathered the market’s ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

• Parental Leave : Six weeks of paid leave at 100% of your salary.

• Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage : Ensuring your overall health and well-being.

• Flexible Spending Accounts : For healthcare and dependent care expenses.

• Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

• Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

• Voluntary Benefits : Including hospital, accident, and critical illness coverage.

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance : Supporting your growing family.

• Tuition Reimbursement : Invest in your education and career growth.

• Employee Assistance Program (EAP): Access to support and resources.

• Pet Insurance : For all your furry friends.

• Financial and Banking Services : Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage : Ensuring your overall health and well-being.

• Voluntary Benefits : Including hospital, accident, and critical illness coverage.

• Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave : For your health and safety.

• Employee Assistance Program (EAP): Access to support and resources.

• Financial and Banking Services : Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.