Branch Manager II

Middlesex Savings Bank; Millis (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

Middlesex Savings Bank in Millis, MA seeks a Branch Manager II to lead the Millis - Milliston Branch. You will oversee daily operations, drive service quality, and develop staff to meet sales goals.

The role emphasizes community representation and risk-aware decision making in a busy branch setting. The ideal candidate brings several years of banking and leadership experience, strong communication skills, and a commitment to customer service excellence.

Qualifications

• Bachelor's degree required or equivalent.
• 5–8 years of branch banking or related customer service experience.
• 4–6 years of management experience.
• Strong leadership and interpersonal skills.

Responsibilities

• Manage staff, schedules, and branch operations to maximize efficiency.
• Develop and support branch service and sales goals.
• Provide coaching and mentoring and handle difficult employee situations.
• Represent the Bank in the branch community and build relationships.
• Ensure compliance with policies, security, and risk protocols.
• Deliver exceptional customer experience and resolve issues.

Skills

Strong management

Customer service

Staff development

Business development

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

Branch Manager II

US-MA-Millis

Job ID: 5780

Type: Full Time

# of Openings: 1

Category: Community Banking - Tellers/CSR/Branch Management

Millis - Milliston Branch

Overview

It is the responsibility of the Branch Manager II to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. This is accomplished by focusing on the customer and employee experience, development of staff, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team. A Branch Manager II manages a second, satellite office.The Branch Manager II plans, organizes, and manages branch functions as follows: manages staff and schedules, coordinates, and delegates work assignments to maximize effectiveness and efficiency; develops and supports branch service and sales goals, and assists staff in meeting said goals; conducts a wide array of customer transactions; and recommends products and services in conformance with established Bank objectives.

Responsibilities

• Customer ExperienceResponsible for managing the experience of customers within the branch. Develops an understanding of customers needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures their staff does the same. Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate.


• Staff & Team DevelopmentDevelops staff skills and expertise by setting clear expectations and objectively assessing competencies, including performance evaluations. Holds staff accountable, providing coaching and mentoring for improvement. Handles constructive action and difficult employee situations, partnering with HR appropriately. Makes thoughtful hiring and promoting decisions while considering long term succession.


• Operational ExcellenceEnsures quality and accuracy of work, and that branch controls are effective and performed in a timely manner. Balances risk mitigation and procedural accuracy with customer expectations; makes exceptions appropriately. Ensures staff demonstrates operational expertise and understanding of policies, procedures and risks. Utilizes tools to monitor staffing levels and increase efficiency as appropriate while maintaining service levels.Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others.


• Influence & CredibilityLeads by example acting as an active part of the branch team. Performs the functions of a Senior Banking Specialist I or II and Banking Specialist as necessary and appropriate. Inspires team to adopt a shared vision and objectives in support of the Banks strategic goals. Takes personal ownership and accountability for their performance and that of their team.Follows through on tasks and assignments; manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications.Responsible for management of the branch facility and for representing the Bank in the branch community, including participating in various community activities. Fosters relationships within the branch community and keeps self and management apprised of relevant events or opportunities. Represents the Bank as a volunteer or leader in local community organizations.


• Decision MakingMakes decisions dependably and consistently in alignment with the values and standards of the Bank. Focuses on performance and development goals and uses planning to drive results. Draws on knowledge, experience and insights and recommends solutions when raising problems or issues. Thinks ahead in order to act on future opportunities and challenges.


• MiscellaneousPerforms functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Qualifications

Education

• Bachelor's Degree or its equivalent is required

Work Experience

• 5-8 years of branch banking experience or similar customer service related position within banking is required


• 4-6 years of experience in management is required

Knowledge, Skills, and Abilities

• Strong management, customer service, business development and problem resolution skills.


• Demonstrated leadership ability.


• Demonstrated organizational, communication, and interpersonal skills.


• Must possess strong attention to detail.


• Must possess at least intermediate technology skills, including knowledge of Microsoft Office applications.


• Must demonstrate initiative and ability to make decisions independently.


• Must demonstrate knowledge of bank and branch security procedures.


• Must be able to work extended and weekend hours.


• Scheduling and work location flexibility required.


• Must be able to sit for extended periods of time.


• Must be able to lift and carry at least 25 pounds.

Licenses and Certifications

• Notary License Must attain designation of Notary Public within 6 months. Required

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

PI286844151