Branch Manager I

Lendmark Financial Services LLC; Tucson (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Lendmark Financial Services LLC is seeking a Branch Manager to oversee daily branch operations, lending activities, customer service, and security compliance. The role emphasizes driving sales, coaching staff, and maintaining excellent client relations to meet company objectives.

The candidate will lead staff, manage budgets, and ensure adherence to state and federal guidelines while expanding local business opportunities. A dynamic leader with strong communication skills is preferred.

Qualifications

• High School Diploma or GED is required.
• Experience in consumer finance and personnel management is preferred.
• Strong communication, organization and sales abilities are essential.
• Proficient with loan software and Microsoft Office suite.

Responsibilities

• Manage and motivate staff to meet branch goals for profitability, loan volume, delinquency and expenses.
• Make loan decisions within lending limits and manage collections in critical delinquency stages.
• Develop new business relationships within the community and promote sales and service culture.
• Sell products and services to reach sales goals and ensure customer satisfaction.
• Oversee hiring, staffing, training, performance reviews and terminations as applicable.
• Set lending authority and ensure high quality client service across the branch.
• Assist clients with solutions and monitor overall client satisfaction.
• Perform all other duties as assigned.

Skills

Staff management

Budgeting

Sales skills

Communication

Organization

Education

High School Diploma or GED

Tools

Loan software

Microsoft Excel

Microsoft Word

Microsoft Windows

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long‑term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY:

The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager or other branch personnel.

MAJOR DUTIES/RESPONSIBILITIES:

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community.
• Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
• Establish lending authority for associates.
• Ensure a high quality of client service.
• Assist clients with the implementation of solutions, and monitor overall client satisfaction.
• All other duties as assigned.

BASIC QUALIFICATIONS:

• High School Diploma or GED from accredited institution 0‑3 years of consumer finance experience or related industry experience Personnel management and budgeting skills Effective communication, organization and sales skills Proficient working knowledge of industry related loan software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Industry‑related experience Bilingual, Spanish/English Ability to relocate

COMPENSATION:

The salary range for this position is based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS:

Normal office environment Ability to travel, occasionally overnight

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us! Since 1996, with over 30 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.