Branch Manager I

BHFCU Insurance Services, LLC; Sioux Falls (SD); On-site; USD 65,000 - 95,000; Full time

Job summary

Black Hills Federal Credit Union (BHFCU) is seeking a Branch Leader to direct personnel and oversee daily branch operations, ensuring an exceptional member and employee experience. The role covers teller, member services and loan duties as needed.

Lead security, audits, and staff development while building strong community relationships and driving membership and loan growth. The ideal candidate will manage resources effectively and maintain BHFCU standards.

Responsibilities

• Direct daily Branch operation. May delegate portion of responsibilities, when necessary, but may not delegate overall responsibility for results nor any portion of accountability. Implement and execute all Market Vice President approved decisions.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Teller, Member Services and Lending functions.
• Assist Market Vice President and Human Resources with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and interpretation of Credit Union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
• Maintain organizational structure established by President. Organize staff personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
• Responsible for all security at Branch. Conduct security training on a semi-annual basis.
• Responsible for ensuring the receipt, security, and maintenance of vault cash/change fund. Conduct periodic audits of cash drawers, bait money, vault, etc.
• Direct, coach, and develop team members to ensure our ENGAGE model is being utilized and employee satisfaction is attained. Conduct regular team meetings, conduct observational coaching, and provide ongoing feedback through one‑on‑one employee meetings ensuring employees meet the expectations of member experience. Write and conduct timely performance appraisals.
• Establish and maintain strong BHFCU presence in community. Build and maintain positive community relationships. Responsible for business development to support membership and loan growth.

Job description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

• Direct daily Branch operation. May delegate portion of responsibilities, when necessary, but may not delegate overall responsibility for results nor any portion of accountability. Implement and execute all Market Vice President approved decisions.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Teller, Member Services and Lending functions.
• Assist Market Vice President and Human Resources with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and interpretation of Credit Union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
• Maintain organizational structure established by President. Organize staff personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
• Responsible for all security at Branch. Conduct security training on a semi-annual basis.
• Responsible for ensuring the receipt, security, and maintenance of vault cash/change fund. Conduct periodic audits of cash drawers, bait money, vault, etc.
• Direct, coach, and develop team members to ensure our ENGAGE model is being utilized and employee satisfaction is attained. Conduct regular team meetings, conduct observational coaching, and provide ongoing feedback through one‑on‑one employee meetings ensuring employees meet the expectations of member experience. Write and conduct timely performance appraisals.
• Establish and maintain strong BHFCU presence in community. Build and maintain positive community relationships. Responsible for business development to support membership and loan growth.

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose

Leader to direct personnel and overall operation of Branch, ensuring an exceptional member and employee experience. Perform duties in teller, member service and loan areas as required.

Essential Duties/Responsibilities

• Direct daily Branch operation. May delegate portion of responsibilities, when necessary, but may not delegate overall responsibility for results nor any portion of accountability. Implement and execute all Market Vice President approved decisions.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Teller, Member Services and Lending functions.
• Assist Market Vice President and Human Resources with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and interpretation of Credit Union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
• Maintain organizational structure established by President. Organize staff personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
• Responsible for all security at Branch. Conduct security training on a semi-annual basis.
• Responsible for ensuring the receipt, security, and maintenance of vault cash/change fund. Conduct periodic audits of cash drawers, bait money, vault, etc.
• Direct, coach, and develop team members to ensure our ENGAGE model is being utilized and employee satisfaction is attained. Conduct regular team meetings, conduct observational coaching, and provide ongoing feedback through one‑on‑one employee meetings ensuring employees meet the expectations of member experience. Write and conduct timely performance appraisals.
• Establish and maintain strong BHFCU presence in community. Build and maintain positive community relationships. Responsible for business development to support membership and loan growth.

Other Duties/Responsibilities

• Responsible for the development of department budget consistent with the strategic plan and overall budget.
• Build positive relationships with local businesses by conducting company visits through business development activities.
• Prepare standardized reports as directed by Market Vice President.
• Responsible for ensuring an adequate supply of all operating materials used by assigned employees.
• Perform teller, member service, and/or lending functions, as needed.