Branch Manager II

Civista-Bank; Sandusky (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Civista Bank in the United States is seeking a Branch Manager to lead a banking team, coach staff, and drive exceptional customer experiences. You will build relationships with customers and the community while promoting Civista’s products and services.

The role emphasizes strategic planning, staff development, and collaboration with regional leadership to grow branch performance and market presence.

Qualifications

• Lead, coach and develop staff to deliver exceptional service.
• 4 years’ experience in retail or branch banking environments.
• Drive an exceptional customer experience and sales results.
• Maintain partnerships with community and civic organizations.
• Degree preferred but not required for all roles.

Responsibilities

• Create and execute an annual strategic plan to achieve sales and operating goals.
• Provide daily leadership, coaching, and performance evaluations.
• Conduct interviews and hiring for branch staff with the ASM and Regional Manager.
• Develop consumer and business relationships to grow market share.
• Lead community involvement and Civista branding efforts.
• Oversee branch operations and facility management.
• Open personal and business accounts and cross-sell products.
• Maintain communication with customers and internal partners.
• Encourage use of technology in banking activities.
• Oversee one or more branch locations.

Skills

Leadership

Coaching

Customer experience

Team development

Community partnerships

Education

Associate’s or Bachelor’s Degree preferred

High School diploma or equivalent required

Job description

Description

POSITION PURPOSE:

A Branch Manager (BM) operates as a business leader and is responsible for coaching and building your team. In this role, you will inspire, model and motivate service through staff coaching and training to achieve an exceptional customer experience. The BM fosters a motivated, diverse team environment; by setting employees up for success, promoting objectives for the branch and for each employee. The BM also maintains and develops relationships with new and existing customers and creates great partnerships within Civista and the community in which we serve. The BM demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

KEY ACCOUNTABILITIES, RESPONSIBILITIES AND EXPECTATIONS:

• Create and execute on an annual strategic plan through analysis and critical thinking, while adjusting to market conditions and trends to achieve monthly sales and operational goals.
• Daily leadership in team and personal/professional development through scheduled coaching, training, and performance evaluations to achieve an exceptional customer experience and exceed branch goals and team engagement; will also recommend appropriate personnel actions (if no Assistant Branch Manager at the assigned location).
• Conduct interviewing and hiring of branch team in conjunction with the Assistant Branch Manager and the Regional Manager.
• Daily leadership in developing new and maintaining existing consumer and business relationships. Collaboration with partners to expand branch and market share while growing the Civista brand.
• Building the Civista brand by utilizing financial expertise; networking; developing & maintaining COIs; participating in community events, and leading in community involvement daily weekly and monthly.
• Managing operational tasks and oversight of branch facility daily, weekly, and monthly.
• Open personal, business, and loan accounts as well as cross-selling additional products and services.
• Maintain a high level of communication and follow-up with internal and external customers.
• Nurture relationship with internal business partners by making customer referrals to appropriate department for specific information and services.
• Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.
• Responsible for one or more branch locations.

Requirements

QUALIFICATIONS, KNOWLEDGE AND SKILLS:

• Demonstrate the ability to lead, coach, motivate and develop staff.
• 4 years’ experience in retail or in branch banking environment.
• Drive an exceptional customer experience.
• Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service.
• Maintain strong partnerships with community & civic organizations.
• Associate’s or Bachelor’s Degree preferred
• High School diploma or equivalent required.

PHYSICAL REQUIREMENTS

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files of up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
• Work involves some travel to attend meetings, training, and so forth.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.