Branch Manager I

Socket.dev; Port Royal (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

First Farmers and Merchants Bank in Spring Hill, TN seeks a Branch Operations Director to lead a remote branch's daily functions and growth initiatives. You will oversee underwriting, staff development, and reporting to the main office while representing the branch in community relations.

Ideal candidates bring 5–8 years of banking experience, a bachelor's degree or equivalent certifications, and strong leadership, compliance, and customer service skills to drive performance.

Qualifications

• Five to eight years of similar or related experience.
• Bachelor's degree or industry certifications deemed equivalent.
• Strong leadership and communication skills.

Responsibilities

• Underwrites loans within authorized levels and reviews subordinate decisions.
• Directs, motivates, and disciplines branch staff; conducts evaluations.
• Monitors branch performance and reports to the main office.
• Maintains communications with main office and attends management meetings.
• Represents the branch in community, supplier, and financial partner relations.
• Controls past due accounts and ensures policy compliance.
• May back up customer service representatives and perform related duties.

Skills

Loan underwriting

People management

Budget monitoring

Compliance

Customer service

Education

Bachelor's degree or equivalent certifications

Tools

Microsoft Office

Banking software

Job description

• Date: August 28, 2026
• Job Location: First Farmers and Merchants Bank, 4871 Port Royal Road Spring Hill, TN 37174
• Education Level: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
• Job Type: Full Time
• VEVRAA Federal Contractor
• Request Priority Referral of Protected Veterans
• EOE Protected Veterans/Disabled
• Robert C. Matthews, email: [e-mail]

Role:

To direct the operations of a small to medium-sized remote bank facility, ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

• E 30% Underwrites loans within authorized levels; reviews loan underwriting decisions of subordinate personnel.
• E 15% Directs, develops, motivates, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• E 15% Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
• E 10% Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.
• E 10% Represents the branch as appropriate in its relationships with customers and business, community, and civic organizations, as well as suppliers, other financial institutions, and other similar groups.
• E 5% Controls past due and charged off accounts for the branch.
• E 5% Monitors all branch activities to ensure they are in compliance with established bank policies and procedures.
• N 5% May serve as backup to customer service representative.
• N 5% Performs other related duties as assigned.

Performance Measurements:

1. To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics.
2. To meet or exceed annual budgeted operating and growth plan: maintain/improve the financial stability of the branch.
3. To maintain the confidentiality of customer and any other sensitive information.
4. To be punctual and have regular attendance.
5. To maintain and develop a qualified staff sufficient to meet the needs of customers.
6. To keep management informed regarding key operating issues affecting the branch.
7. To provide friendly, prompt, professional, and accurate service and support to all customers and employees.
8. To have sufficient familiarity with bank products and services to be able to discuss them intelligently with customers and make appropriate recommendations.
9. To help develop the skills and knowledge of department/branch staff; to conduct performance reviews and foster the development of department/branch staff.
10. To acquire and maintain a working knowledge of regulations and bank procedures; to comply with the provisions of the Bank Secrecy Act and other laws and regulations.
11. To develop and maintain business partner relationships within the community.
12. To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity.
13. To develop and maintain a positive and productive working relationship with department/branch staff.

Knowledge and Skills:

Experience

Five years to eight years of similar or related experience.

Education

(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

• 1. Able to operate a 10-key calculator, typewriter, and computer keyboard.
• 2. Good communication skills.

Physical Requirements

The person in this position needs to frequently move about inside the office to interact with associates or customers and access office machinery and file cabinets. The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer.

Work Environment

This job operates in a professional office environment and may require travel to branches and other office buildings. This role routinely uses standard office equipment such as calculators, computers, phones, photocopier, filing cabinets and fax machines.