Branch Manager I

CapEd Credit Union; Caldwell (ID); On-site; USD 55,000 - 70,000; Full time

Job summary

CapEd Credit Union in Caldwell, ID, seeks a Branch Manager I to lead the branch team and ensure outstanding member experiences while managing day-to-day operations.

You will coach staff, partner with Retail team on initiatives, and drive sales, service, and efficiency in line with CapEd's EP!C values.

Qualifications

• Experience in supervising a team and guiding staff to meet department goals.
• Excellent written and verbal communication and interpersonal skills.
• Intermediate computer skills including MS Office suite.

Responsibilities

• Oversee day-to-day branch operations and staff adherence to policies and regulations.
• Train and coach employees in job functions and cross-department collaboration.
• Lead hiring, performance management, and staff development in line with HR policies.

Skills

Supervisory experience

Communication skills

MS Office proficiency

Education

Two-year college degree or equivalent training

Tools

MS Office

Job description

Job Location: Cleveland MCC - Caldwell, ID 83605

Position Type: Full Time

Role:

The Branch Manager I promotes member financial well-being through ensuring the branch team provides the ultimate member experience by monitoring the day-to-day operations of the department and guiding the team. This position collaborates with the Retail Team and the AVP of Retail Services on strategies for innovative products, services, and efficiencies to best meet the Credit Union's mission and business objectives.

Essential Functions & Responsibilities:

• Oversees the day-to-day operations of the branch location, monitoring daily functions and ensuring staff are making appropriate decisions and operating within established credit union policies, procedures and applicable regulations.
• Oversees department training of current and new employees to ensure they are confident in job functions. Arranges needed training to overcome knowledge gaps and coordinates cross-department training.
• Coaches and motivates team members to achieve department goals and objectives including sales, service, production, and efficiency goals.
• Collaborates with multiple departments to prepare, review and submit standard reports, monitor performance errors, and review process and service efficiencies. Communicates company information and collaborative efforts with staff.
• Represents the branch as appropriate in its relationships with members, schools/groups, community events, suppliers, and other financial institutions. Prospects and on-boards new consumer and business memberships.
• Responsible for hiring, assessing performance, coaching and developing employees in adherence to HR policies and employment law. Ensures appropriate staffing and adherence to policy.
• Identifies gaps, makes recommendations, and collaborates with the AVP of Retail Services on procedures, techniques, and standards to implement new and/or improved ideas with the purpose of increasing effectiveness, service levels, and productivity of the department.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.
• Maintains knowledge of all Credit Union products, services, and promotions.

QualificationsKnowledge and Skills:

• Experience: One to three years of similar or related experience to include supervisory experience. Position requires excellent written and verbal communication and interpersonal skills. Must have experience at an intermediate skill level using computers and MS Office software.
• Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Critical Job Competencies:

• Brand Promise and Values: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values of EP!C by being Empowered - We are knowledgeable and trusted to make decisions. Professional - We are respectful in creating outstanding experiences. Innovative - We seek new ideas for positive change. Collaborative - We connect with each other to implement solutions.
• Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
• Coaching: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriately solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects or clients.

Very Important Job Competencies:

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between ones area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
• Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

Disclaimer:

NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.