Branch Manager - Guilderland Branch

Broadview Federal Credit Union; City of Albany (NY); Hybrid; USD 72,000 - 88,000; Full time

Job summary

Broadview Federal Credit Union is seeking a Branch Manager to lead a retail banking branch team and deliver an outstanding member experience. You will coach staff, deepen member relationships, and collaborate with Commercial Lending to drive business development.

You will also oversee staff development, training, and performance, ensuring compliance with policies and audits while representing Broadview in the community and meeting branch objectives.

Qualifications

• Associate degree in Business or related field preferred; minimum three years of Branch Management experience, or equivalent combination.
• Minimum of three years' service experience with proven results.
• Enthusiastic leader with proven record of success in a leadership role.

Responsibilities

• Lead in-branch member experience and team development.
• Coach branch team on deepening member relationships, advocacy, and business development.
• Collaborate with Commercial Lending and Business Development.
• Partner with other departments and CUSOs to deliver exceptional concierge member service.
• Advance employee development and succession planning through regular appraisals and development plans.
• Ensure staff training via observations, meetings, dashboards, and progress reviews.

Skills

Branch management

Leadership

Organizational & multitasking

Interpersonal communication

Strategic thinking

Adaptability

Flexible to work anywhere

Customer service focus

Physical stamina

Education

Associate degree in Business or related field

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM

To lead a retail banking branch team to deliver our mission to benefit every member, every time, every day. Responsible for in-branch member experience, team member development, branch operations, and achievement of team performance. Provide outstanding member service and dynamic leadership, while creating a productive and engaging work environment.

WHAT YOU'LL DO

• Bring Broadview's mission to life, ensuring member experience is second to none
• Model and coach branch team on deepening member relationships, member advocacy, and business development
• Build relationships with commercial clients, partnering with Commercial Lending and Business Development
• Collaborate with other departments and CUSOs on delivery of exceptional concierge member service
• Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans
• Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results
• Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations
• Achieve branch operational objectives and take accountability for the team's compliance with all Credit Union policies, procedures, and audits
• Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience
• Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing
• Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation

LET'S TALK IF YOU

• Have an Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education
• Have a minimum of three years' service experience with proven results
• Are an enthusiastic leader with proven record of success in a leadership role
• Have strong organizational and multi-tasking skills
• Have effective interpersonal, verbal, written, and auditory communication skills
• Have the ability to adapt to change, and think strategically
• Are flexible to work out of any location at any time, based on business needs
• Are able to lift at least 10 pounds and stand for long periods of time

Compensation: $72,182 - $88,400, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]