Branch Manager - Customer Ops, Field Training & Travel

Air Compressor Solutions, Inc.; Carlsbad (NM); Hybride; USD 40 000 - 65 000; Plein temps

Résumé du poste

Air Compressor Solutions, Inc. in Carlsbad, NM is requesting a full-time Management professional to oversee rental operations, check-ins, and equipment diagnostics while delivering exceptional customer service.

Qualified candidates will have a high school diploma or GED, 2+ years in troubleshooting and repair, and strong computer skills (Excel/Word). Military experience is a plus; travel for training may be required.

Qualifications

• High school diploma or GED required.
• 2 years minimum experience in troubleshooting and repairing equipment.
• Military experience and training with honorable discharge a plus.
• Proven experience of customer service and customer relations.

Responsabilités

• Must be self-directed, professional, and organized with strong verbal and written communication skills.
• Check in rental units and determine if they are ready to be rented to another customer.
• Prepare and complete all rental and return documents accurately.
• Answer phones to assist customers and resolve service issues.
• Travel to train as needed and mentor other team members.

Connaissances

Phone communication

Bilingual

Forklift operation

Team player

Troubleshooting

Customer service

Problem solving

Effective communication

Formation

High school diploma or GED

Military training (plus)

Outils

Excel

Word

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Carlsbad, NM, US

30+ days ago Requisition ID: 1261

Essential Functions

• Must be a self-directed, professional, clean work appearance, organized, with strong verbal and written communication skills.
• Excellent customer service. Candidate must be able to work with customers and leave them with a positive image of ACS at the end of each interaction.
• Ability to check in rental units and determine if they are ready to be rented to another customer.
• Prepare and complete all rental and return documents accurately and completely.
• Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues and be able to recommend solutions.
• Candidate must have a positive attitude toward their job and the customers we serve.
• Must have a valid driver’s license and clean driving record.
• Ability to follow instructions and complete complicated processes to correct issues.
• Maintains a safe working environment by being mindful of surroundings and safe operation of equipment.
• Remain current on product and industry changes through reading and training.
• Strong service background in the equipment or service industry
• Computer skills a must. (Excel, word, operating system (PFW)
• Ability to manage multiple task at one time.
• Willing to go above and beyond for customers.
• Be a team player
• Mentor other employee in operations and growth
• Be mechanically minded.
• Ability to Travel to Train as needed.
• List should format the interview questions and candidate qualifications.

Required Skills and Abilities (Duties include but are not limited to)

• Strong phone communication skills and basic computer skills.
• Bilingual is a plus, but not required.
• Should be able to operate a forklift.
• Effectively communicate with customers, peers and management;
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures;
• Ability to troubleshoot issues with equipment and solve problems, including engines, electrical systems and generators. These failures will include mechanical and electrical issues.
• Ability to work with customers to determine what issues they have and what ACS can do to help correct any issues.

Education and Experience

• High school diploma or GED certificate.
• 2 years minimum experience in troubleshooting and repairing equipment.
• Military experience and training with honorable discharge a plus.
• Proven experience of customer service and customer relations.

Physical Requirements

• Use of hands/fingers, or feet during normal job requirements.
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment.
• Lift and/or move up to 75 lbs. (and occasionally up to 100 lbs. with assistance.)
• Hook up a trailer to a service vehicle and be comfortable driving with equipment attached.
• Be exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions (extreme heat and cold).
• Required to work in areas of extreme temperatures due to weather conditions and operating equipment.
• Ability to climb various equipment and ladders, lift and carry equipment, tools and components weighing up to 50 lbs.
• Air Compressor Solutions performs background and drug tests prior to hiring.