Branch Manager - Commercial Grounds Maintenance

Bland Landscaping Company; Durham (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading landscaping company is seeking a Branch Manager for its Commercial Grounds Management division. The successful candidate will oversee branch operations, manage staff, ensure quality and profitability, and maintain customer relations. This role demands strong leadership skills, horticultural knowledge, and a commitment to team development.

Qualifications

• Strong leadership skills required.
• Ability to inspire and develop team members.
• Familiarity with CRM and administrative processes.

Responsibilities

• Oversee planning and performance of branch operations.
• Manage personnel, including hiring and performance reviews.
• Ensure profitability through quality work and KPI management.

Skills

Leadership

Team Building

Horticultural Knowledge

Customer Relations

Budget Management

Job description

Commercial Grounds Management

Branch Manager

Job Description

Level I - Exempt

Job Purpose

The Commercial Grounds Branch Manager is responsible for the overall planning and performance of a Commercial Grounds Management Branch. This position manages various administrative and management functions, including overseeing Account Managers, Production Managers, Enhancement Manager, and Enhancement Designer/Estimator. The manager must be an effective leader, have a solid work ethic, inspire others, and possess a good understanding of Commercial Grounds Management. Other duties may be assigned by the Regional Director. This position supports the Regional Director.

Responsibilities include but are not limited to:

Management

• Implement policies and procedures related to CRM, administration, enhancement design, installation, and management of production teams.
• Balance quality work with profitability, utilizing tools like KPI reports.
• Develop team members from Level II-VI through training and coaching, with support from senior management.
• Foster team cohesion within the branch.
• Facilitate bi-weekly branch meetings with a set agenda submitted to the Regional Director.

Horticulture

• Supervise all horticultural aspects on job sites through the Account and Production Managers.
• Improve horticultural knowledge through education, seminars, and industry engagement.

Administration and Accounting

• Manage purchasing, invoicing, inventory, billing, and collections.
• Review and close open work orders.
• Maintain inventory records and submit reports to the Controller.
• Manage budgeting and cost controls.
• Use company systems to forecast labor and material budgets.
• Ensure data integrity in accounting systems.
• Collaborate on equipment inventory management.

Personnel/Production

• Oversee hiring, training, performance reviews, and termination of Production Managers.
• Manage seasonal staffing and hours using KPI reports.
• Forecast human resource needs seasonally.
• Ensure safety programs are implemented and followed.

Sales and Services

• Maintain effective customer relations through the team and directly.
• Address client concerns promptly.
• Aim to retain at least 95% of contracts.
• Review and approve price increases and contract renewals.
• Promote sales of enhancement and grounds management services.
• Track sales pipeline and contract retention metrics.

Miscellaneous

• Coordinate with other managers for company advancement.
• Ensure branch security and facility maintenance.
• Oversee repairs and maintenance of assets and vehicles.
• Ensure safe operation of company assets.
• Drive company vehicles safely and monitor driver records.
• Maintain industry relevance and oversee subcontractor management.