Branch Manager - Acton, MA (On-Site)

First Tech Federal Credit Union; Acton (MA); Sur place; USD 88 000 - 111 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Paid time off

Paid holidays

Résumé du poste

First Tech Federal Credit Union in Acton, MA is seeking a Branch Manager to lead daily branch operations, drive sales, and deliver outstanding member service. You will coach the team, manage performance, develop community partnerships, and handle lending workflows including mortgage origination and Notary services.

You’ll promote self-service, optimize processes, and ensure compliance while guiding staff through growth paths and budget goals.

Qualifications

• Two to three years supervisory and sales management experience.
• High school diploma required; college degree preferred.
• Excellent verbal and written communication skills.
• Strong technical knowledge of Word, Excel and email.

Responsabilités

• Achieve assigned branch sales goals and develop sales strategies.
• Coach staff to deliver service excellence and meet sales targets.
• Manage staff performance and conduct regular reviews.
• Oversee branch operations with policy compliance and cost control.
• Respond to member complaints promptly.
• Build partnerships with local businesses and SEGs.
• Open memberships and accounts; provide Notary and Signature Guarantees.
• Obtain Mortgage Loan Originator authority and originate mortgages.
• Promote self-service and identify process improvements.
• Promote lobby to ensure a positive member experience.
• Perform other duties as assigned.

Connaissances

Supervisory experience

Leadership abilities

Sales management

Communication skills

Formation

High School Diploma

College Degree preferred

Outils

Word

Excel

Email

Description du poste

Description

Support and contribute to DCU's Success Sharing by creating a positive sales and service culture within the branch through effectively leading the staff and helping our members achieve their financial goals. Effectively oversee branch operations and service levels. Assist members with account and loan opening. Build strong partnerships in local communities supporting financial wellness and education.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do:

• Support DCU's Success Sharing by achieving assigned branch sales goals. Develop and implement effective sales strategies.
• Coach the Assistant Branch Manager and Branch Team Leader in leadership skills, to develop them and their staff, to provide service excellence and achieve sales goals.
• Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation. Develop and actively participate in career growth pathing. Coach staff to minimize errors and violations of policies and procedures. Assure that performance evaluations and monthly meetings with staff are completed on time.
• Oversee branch operations by assuring branch compliance with policies and procedures and security procedures, promptly resolve Information Systems and Facility maintenance issues and effectively manage expenses. Assure branch staff completes all required compliance training and adheres to all compliance policies.
• Respond to all member complaints and concerns in a timely manner.
• Build solid partnerships with local businesses and SEGs. Identify and target new business and SEG opportunities by attending chamber events, networking, and conducting outside business calls.
• Perform MSR duties as needed, which include having knowledge of all DCU products and services. Open new memberships and new accounts, conduct Notary Public services and Signature Guarantees.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide licensing system and originate mortgages.
• Demonstrate and coach staff to promote self-service with members.
• Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify efficiencies and process improvement areas.
• Promote lobby leading to ensure a positive member experience.
• Perform other job-related duties as assigned.

Essential Skills:

• Two to Three years supervisory and sales management experience
• High School Diploma
• College Degree preferred
• Excellent Verbal and Written Communication Skills
• Strong Technical Knowledge (Word, Excel, Email)
• Proven Leadership Abilities
• Knowledge of branch operations a plus
• Prior lending experience a plus
• Ability to obtain NMLS Certification

Location: Acton, MA

Target Compensation: $88,000 - $111,000 per year

Schedule: Monday-Friday 8:30a-5:30p, Alt. Thursday/Friday 10:30a-7:30p, Alt. Saturday 8:30a-3:30pm

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different?

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.