Branch Manager

DSV Road GmbH; Woodbridge Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

DSV is seeking a Branch Manager to oversee all branch operations with a strong focus on customer acquisition, team development, and financial management. The role requires strategic leadership and hands-on execution to ensure operational efficiency, customer satisfaction, and sustainable growth.

You will drive growth by expanding client base, manage cash flow and compliance, and partner with leadership to align branch goals with company strategy.

Qualifications

• Bachelor's degree in a related field is preferred.
• 5+ years in freight forwarding or 10 years of equivalent experience preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Drive branch growth by acquiring new clients and maintaining relationships.
• Ensure excellent customer service and accountability within the branch.
• Visit key clients to identify opportunities for additional business.
• Oversee operations to ensure regulatory and internal standards compliance.
• Use financial reports to manage cash flow and control expenses.
• Lead initiatives to boost revenue and improve efficiency.
• Develop strategies to keep the branch competitive in freight forwarding.
• Collaborate with leadership to align branch goals with company objectives.
• Support and develop a high-performing team.
• Travel as required.

Skills

Branch management

Customer relationships

Financial management

Strategic leadership

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management

Tools

Microsoft Office Suite

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

***Please note: this is an in-office position***

Summary

A DSV Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands‑on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth.

Duties and Responsibilities

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability
• Regularly visit key clients to identify opportunities for further business development
• Oversee branch operations to ensure compliance with industry regulations and internal standards
• Use financial reports to manage cash flow, improve transportation yield, and control expenses
• Focus on driving profitable growth by increasing revenue and improving operational efficiency
• Develop and implement strategies to keep the branch competitive in the freight forwarding market
• Leverage market insights to adapt and enhance the branch's operational performance
• Work closely with the leadership team to align branch goals with overall company objectives
• Promote a culture of integrity, transparency, and constructive feedback within the branch
• Travel as required

Supervisory Responsibilities

• Hire, train, and develop a high‑performing team aligned with the company's mission
• Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement
• Smoothly integrate new hires into the organization and provide ongoing support for their development
• Recognize and reward top performers while creating growth opportunities for all employees

Educational background / Work Experience

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.

At least 5 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience is preferred.

Computer Literacy

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Physical and/or Mental Requirements / Working Conditions

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi‑shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At-Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer