Branch Manager

Haverty Furniture Companies, Inc.; Winston-Salem (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401K match

Medical benefits

Paid time off

Advancement opportunities

Community involvement

Employee discount

Referral bonus

Wellness program

Job summary

Havertys Furniture Store in Winston-Salem is seeking a Branch Manager to lead daily operations, drive sales, and deliver exceptional customer experiences. You will manage merchandising, HR, purchasing, and delivery/backroom processes while coaching staff to uphold Havertys standards.

The role requires strong leadership, retail acumen, and the ability to mentor a team in a fast-paced environment with a focus on customer satisfaction and store growth.

Qualifications

• Retail store planning, merchandising, profit and loss management, accounts payable, budgeting, and business acumen.

Responsibilities

• Lead and manage all aspects of Havertys Furniture Store.
• Achieve sales goals and oversee store operations.
• Provide exceptional customer service and manage office operations.
• Oversee delivery/backroom processes, HR, purchasing and merchandising.
• Coach and develop staff to drive store success.
• Represent Havertys brand with professionalism and communication.

Skills

Leadership

Sales leadership

Customer service

Merchandising

Team motivation

Education

High School / GED or equivalent

College education preferred

Job description

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Job Description

As a Branch Manager, you will lead and manage all aspects of the Havertys Furniture Store, ensuring the daily operations are consistent with our culture and core values. You will be responsible for achieving sales goals, overseeing store operations, providing exceptional customer service, managing office operations, delivery/backroom processes, human resources, purchasing, and merchandising. You will function as a sales leader and coach to all staff members, driving the success of the store.

Compensation: Competitive salary with bonus potential based on branch performance.

Schedule: Required to work 5 days a week, retail hours include nights and weekends as our stores are open 10 am - 7 pm Monday - Saturday and 12 pm - 6 pm Sunday.

This is your opportunity to:

• Inspire your team members to bring the vision of our customers' homes to life by Furnishing Happiness.
• Delight our customers by offering personalized design, quality home furnishings, and an outstanding customer experience.
• Represent the Havertys brand through polished communication, personal appearance, and professionalism.
• Demonstrate our Values, Customer Focus, Integrity, Quality, Teamwork, while embracing our History and Heritage.
• Boldly coach, lead, and develop teams to promote a positive and dynamic store environment.
• Display your passion for interior design by promoting our complimentary design service.
• Attract, train, and develop top talent at all levels of our ever-changing business.
• Support our Leadership team with new initiatives and training.
• Deliver top results with a positive attitude no matter what the obstacle.
• Recognize and respond appropriately to complex priorities and produce detailed operationally sound results.
• Lead by example and ensure Havertys Associates feel supported and inspired.

We Offer:

• 401K program with a company match of 4%.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off includes vacation, sick time, personal days, company holidays.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on our quality merchandise.
• Bonus program for Team Member Referrals.
• Complimentary health and wellness program.
  

Job Requirements

Qualifications:

• Retail store planning, merchandising, profit and loss management, accounts payable, budgeting, and business acumen are needed for success in this position.
• College education preferred, High School / GED or equivalent required; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
• A love for sales, creating happiness with customers, and building lasting relationships.
• Furniture and interior design experience are a major plus.
• Exceptional analytical, problem-solving, and decision‑making skills.
• Proven ability to motivate, influence, and inspire yourself and others.
• Enjoyment of details and operational excellence.
• Integrity, honesty, and leadership.
• Beautifully appointed showrooms with a 140-year company heritage, fast‑paced environment, customer‑focused, business professional dress code.
• Required to work 5 days a week, retail hours include nights and weekends as our stores are open 10 am - 7 pm Monday - Saturday and 12 pm - 6 pm Sunday.

Physical Requirements:

• Ability to occasionally lift and move furniture items using team lifting and/or available tools for furniture floor relocation. Some items weigh 150+ pounds.
• Ability to maneuver effectively around gallery floor, stock room, and office.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, and bending.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instruction and perform any other duties upon the request of his/her supervisor.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

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