Branch Manager

Security State Bank & Trust; Weatherford (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Security State Bank & Trust is seeking a Branch Manager in Weatherford, TX. You will lead branch performance, guide daily operations, and foster a service-focused culture to deliver exceptional customer experiences.

Reporting to the Branch President, you will develop staff, ensure audit readiness, and drive deposit growth while aligning with bank goals and community engagement initiatives.

Qualifications

• Minimum managerial experience with a focus on customer service and operations.
• Ability to lead, coach, and develop branch staff while maintaining compliance.
• Strong communication, problem-solving, and community engagement skills.

Responsibilities

• Lead branch performance, operations, customer experience, and growth.
• Provide leadership and direction to branch employees and ensure service excellence.
• Maintain audit readiness, regulatory compliance, and risk controls.

Skills

Leadership

Customer service

Team development

Regulatory readiness

Branch operations

Education

Bachelor's degree in Business Administration/Finance

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Manager

Weatherford, TX, US

2 days ago Requisition ID: 1034

Department

Branch Operations

Reports To

President

FLSA Status

Exempt

Employment

Full-time; flexible hours may be required, including evenings or weekends, to meet customer needs and attend events.

Location

Weatherford

Travel

Travel between SSB&T locations and to approved business or community events as business needs require.

Company Vision

Security State Bank & Trust (SSB&T) has proudly served Texas communities since 1941. As a growing community bank, SSB&T is committed to building meaningful relationships, delivering exceptional service, and making a positive impact in the communities served.

Guided by the core values of Care, Do What Is Right, and Go Above and Beyond, SSB&T fosters a culture where team members are empowered to grow, contribute, and make a difference.

About the Role

The Branch Manager leads the overall performance, operations, customer experience, team development, and growth of the assigned branch. Reporting to the Branch President, this role provides leadership and direction to branch employees, promotes a service-focused culture, maintains operational discipline, manages branch risk, and supports deposit growth and business-development priorities.

The Branch Manager serves as a visible leader within the Bank and community by building strong customer relationships, developing employees, maintaining audit and regulatory readiness, and aligning branch execution with SSB&T’s strategic goals and long-term success.

Champion SSB&T’s Core Values

• Demonstrate Care, Do What Is Right, and Go Above and Beyond in leadership, customer relationships, community involvement, decision-making, and teamwork.

Leadership, Culture & Accountability

• Foster a positive, collaborative, accountable, and customer-focused branch culture.
• Lead, coach, mentor, and develop branch employees through regular feedback, performance management, and developmental conversations.
• Conduct branch meetings and communicate priorities, expectations, policy updates, and performance results clearly.
• Promote professionalism, employee engagement, retention, succession planning, and operational excellence.
• Address performance, conduct, attendance, service, and operational concerns promptly and consistently in partnership with People & Strategy and leadership.

Branch Operations, Controls & Compliance

• Oversee daily branch operations to ensure accuracy, efficiency, compliance, appropriate staffing, and exceptional service delivery.
• Ensure adherence to Bank policies, procedures, operational standards, and applicable banking regulations.
• Maintain effective controls for cash handling, vault operations, teller balancing, dual control, negotiable instruments, account opening, and transaction processing.
• Monitor branch operational results, service standards, exceptions, and control activities; implement corrective action and process improvements when needed.
• Serve as the primary branch contact for audits, examinations, internal reviews, and remediation follow-up.
• Ensure branch security, safety, privacy, fraud-prevention, and incident-reporting procedures are consistently followed and concerns are escalated promptly.

Customer Experience & Relationship Management

• Build and maintain strong customer relationships by delivering responsive, relationship-based service.
• Resolve escalated customer concerns professionally, promptly, and in accordance with Bank policy.
• Ensure a consistent, high-quality customer experience across lobby, teller, account-opening, telephone, and digital-support interactions.
• Identify customer needs and connect customers with appropriate deposit, lending, treasury, mortgage, or other Bank partners and services.
• Promote customer satisfaction, retention, and loyalty through proactive follow-up and effective issue resolution.

Business Development, Deposit Growth & Community Leadership

• Drive branch deposit growth and support approved branch production, relationship, and service goals.
• Develop community and business relationships that strengthen SSB&T’s market presence and support sustainable growth.
• Participate in networking, community outreach, civic activities, and Bank-sponsored events.
• Partner with branch, lending, treasury, mortgage, and executive leadership to execute strategic growth initiatives and coordinate customer opportunities.
• Monitor branch performance trends and identify opportunities for growth, customer retention, service improvement, and operational efficiency.
• Complete at least 12 hours of community service annually, with emphasis on activities that support community engagement and business-development efforts.

Team Development & Workforce Management

• Manage branch staffing, scheduling, attendance, and coverage planning to support operational continuity and customer service.
• Support recruiting, selection, onboarding, training, and role readiness for branch employees.
• Ensure employees are effectively cross-trained to support service consistency, internal controls, and workforce flexibility.
• Encourage continuous learning, career development, and internal advancement; identify talent and succession opportunities.
• Coordinate with People & Strategy and leadership on workforce needs, performance reviews, compensation processes, employee relations, and organizational changes.
• Prepare and review branch reports, operational metrics, staffing information, audit responses, and performance updates as requested.
• Collaborate with Operations, Compliance, Risk, Information Security, Finance, People & Strategy, Lending, Treasury, Mortgage, and other teams to resolve issues and support Bank priorities.
• Maintain current knowledge of Bank products, systems, procedures, operational risks, and applicable regulatory requirements.
• Participate in system testing, procedure updates, cross-training, special projects, and other duties assigned to support organizational needs.

Performance & Accountability

• Maintain accountability for branch performance, employee leadership, customer experience, operational controls, regulatory compliance, and timely issue resolution.
• Meet established service, growth, staffing, audit, risk-management, and performance expectations.
• Ensure branch activities and records are completed accurately and in accordance with approved policies, procedures, authority limits, and internal controls.
• Demonstrate integrity, sound judgment, adaptability, organization, professionalism, and a community-focused leadership approach.

Nothing in this job description restricts SSB&T’s ability to modify, reassign, or supplement the employee's duties and responsibilities at any time, with or without notice.

Candidate Requirements

• High school diploma or GED required.
• At least two years of managerial, supervisory, or leadership experience.
• Working knowledge of branch operations, customer service, cash controls, fraud prevention, and applicable banking regulations.
• Ability to lead employees, manage performance, provide coaching, and maintain accountability.
• Ability to analyze branch performance, identify operational risks, resolve issues, and make sound decisions within established authority.
• Strong organizational, scheduling, time-management, and problem-solving skills.
• Effective written and verbal communication skills and the ability to build productive customer, employee, and community relationships.
• Proficiency with Microsoft Office and the ability to learn core banking, teller, account-opening, customer relationship, and reporting systems.
• Ability to work flexible hours, including evenings or weekends, when needed to meet customer needs or attend approved events.
• Ability to adapt to growing business needs, process changes, and evolving responsibilities.
• Ability to pass a criminal background check and any required pre-employment screening.
• Ability to obtain and maintain any licenses, registrations, or role-specific credentials required by law, regulation, or Bank policy.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Five or more years of banking, credit union, financial-services, or related customer-service experience.
• Prior experience as a Branch Manager, Assistant Branch Manager, Operations Officer, Lead Teller, or comparable branch leader.
• Experience supporting audits, examinations, internal reviews, or corrective-action plans.
• Familiarity with universal banking models, relationship-based banking, deposit growth, and cross-functional branch staffing.
• Demonstrated experience in coaching, mentoring, employee development, business development, and community engagement.

Employment Commitments and Physical Requirements

• Regular use of a computer, telephone, cash-handling equipment, scanner, and standard office equipment.
• Focus-intensive work requiring extended periods of sitting, standing, customer interaction, data review, and digital navigation.
• Ability to communicate in person, by telephone, and through electronic channels.
• Occasional walking, standing, bending, reaching, lifting of routine office materials, and movement within the branch.
• Ability to travel between SSB&T locations and to approved business or community events as needs require.
• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

Compensation

SSB&T is committed to competitive compensation. Pay is determined based on relevant experience, the role’s market value, internal alignment, and geographic location.

Acknowledgment

This job description describes the principal functions of the position and is not intended to be an exhaustive list of all duties. SSB&T may modify, reassign, or supplement duties and responsibilities based on business needs. Employment remains subject to applicable SSB&T policies and procedures.

Security State Bank & Trust is an Equal Opportunity Employer.