Branch Manager

Maine Credit Union League; Waterville, Northern (ME, KY); Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

New Dimensions FCU in Waterville is seeking a Branch Manager to direct daily branch operations and ensure alignment with growth plans and shared values. The role emphasizes coaching staff, leading sales, overseeing lending, and maintaining service, security, and regulatory compliance while representing the branch in the community.

This full-time position requires experience in consumer and real estate lending, team leadership, and strong communication skills to drive member relationships and

Formación

• Experience in leading teams and coaching staff.
• Strong interpersonal and communication abilities.
• Knowledge of consumer and real estate lending.
• Proficiency with computer applications and reporting.

Responsabilidades

• Directs branch operations to meet organizational and growth plans.
• Coaches staff and drives deepening member relationships through deposits and loans.
• Acts as sales leader; manages branch revenues, expenses, and profitability.
• Originates and processes consumer and business loans within policy.
• Schedules and evaluates staff performance; manages compliance and risk.
• Represents the branch in the community and with partners.

Conocimientos

Leadership

Customer relations

Sales coaching

Lending knowledge

Educación

Two-year college degree or equivalent

Descripción del empleo

New Dimensions FCU is hiring a Branch Manager in Waterville.

Role

To direct the operations of the credit union facility, ensuring the facility meets organizational, financial, operational, service, security, and growth plans. To facilitate and embody the credit union's shared values.

Essential Functions & Responsibilities

• (35%) Conducts regular coaching/training sessions with direct reports. Works with their team to recognize opportunities for deepening member relationships through additional deposit and loan opportunities, visual audits, and data mining with lenders, account openers, and the Teller team. Expected to assist in training consumer lenders, account openers, and teller staff. Utilizes the credit union's shared values to help guide the team.
• (20%) Monitors branch operating results relative to established objectives/goals and ensures appropriate steps are taken to correct unsatisfactory conditions/results. Performs as the sales leader in the branch. Understands revenues, expenses, and how profitability is driven so that branch goals can be achieved. To operate as a subject matter expert with credit union products and services.
• (15%)Originates consumer and business loans. Approves consumer loans within established lending authority. Processes and closes consumer and business loans according to credit union policies and federal and state regulations. Provides support to the teller line by operating a cash drawer as needed.
• (10%) Schedules, trains, and monitors the work of branch personnel: conducts timely performance reviews; reviews and approves, denies, or modifies department recommendations from subordinates.
• (10%) Represents the branch as appropriate within the community and in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.
• (5%) Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
• (5%) Performs other job related duties as assigned.

Performance Measurements

• To adhere to the Shared Values of the organization.
• To maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.
• To promptly address situations within the organization that do not adhere to the credit union's shared values.
• To provide informed, professional and accurate service and support to all members and associates.
• To promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.
• To maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.
• To develop and maintain business partner relationships with the community and area schools. Coordinate branch participation in community activities.
• To effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.
• To ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.
• To note observations of employee performance. Give and receive feedback to employees no later than 7 working days, sooner if performance has a negative impact. Complete performance reviews and coaching sessions within the prescribed timeframe.
• To comply with the requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described.

Knowledge & Skills

• Experience: Five to ten years of similar or related experience.
• Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Interpersonal Skills: Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.
• Other Skills: Highly motivated, strong communication skills, experienced in all aspects of consumer and real estate lending and proficient with computer applications.
• Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, stand, and walk, use hands and fingers, reach with hands and arms, talk and hear. The specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.
• Work Environment:The noise level in the work environment if usually moderate. This position is not eligible for remote work.