Branch Manager

CFS Bank; Washington (Washington County); On-site; USD 75,000 - 110,000; Full time

Job summary

cfsbank is seeking a Branch Manager to oversee branch operations, lead staff, and grow profitability while delivering high-quality customer experiences. You will build lasting customer relationships by listening to needs and offering suitable financial solutions.

You will also drive lending activities, manage accounts, and contribute to community engagement, with a focus on professional growth through ongoing training and development.

Qualifications

• Proven ability to manage staff and drive performance.
• Strong customer service orientation and relationship-building skills.
• Excellent time management and multitasking abilities.

Responsibilities

• Lead staff with hiring, development and scheduling, including performance reviews.
• Oversee lending activities (mortgage, consumer, home equity) and closing.
• Open new retail and commercial accounts and promote deposit/digital products.
• Ensure branch audits, operations, profitability and growth.
• Drive business development and outbound sales for merchant services and business accounts.
• Participate in local community and professional organizations.

Skills

Customer service

Leadership

Time management

Communication

Job description

At cfsbank, we do more than process transactions - we build lasting relationships with our customers and the communities we serve. We are committed to supporting the success of our customers, employees, and communities through exceptional service and trusted financial solutions. If you are passionate about helping others and delivering a high-quality customer experience we encourage you to consider joining our team.

As a Branch Manager, you will play an important role in providing outstanding service to cfsbank customers. You will build and maintain strong customer relationships by listening to needs, applying your financial knowledge, and offering appropriate solutions to support their goals. In addition to contributing to the overall success of the branch, you will have opportunities to take ownership of your professional growth through ongoing training and development.

Summary: Oversees all aspects of managing a branch office including staff leadership, lending, branch functionality, community involvement, product sales, and profitability and growth, while providing positive customer service.

Responsibilities:

• Leads the staff with hiring, development and scheduling, which includes conducting performance reviews.
• Takes loan applications (residential mortgage/construction/consumer/home equity) and handles closing.
• Opens new accounts, both retail and commercial.
• Knowledge and sale of deposit and digital products, including consumer and business.
• Responsible for branch audits and overall operations of the branch.
• Business development and outbound sales for business services (merchant, credit cards, business accounts).
• Ensure profitability and growth of office.
• Active participation in local community and professional organizations.
• Performs other duties as assigned.

Requirements:

• Multitask and have excellent time management skills
• Focus on customer service and lead by example
• Show strong attention to detail
• Minimum 3 years branch management experience

cfsbank values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.