Branch Manager

Northwest Community Bank; Torrington (CT); On-site; USD 68,000 - 129,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Drug Coverage

Vision Insurance

AFLAC supplemental coverage

Health Savings Account (HSA) with anem

Flexible Spending Accounts (Medical &

Job summary

Northwest Community Bank is seeking a Branch Manager in Torrington, CT. You will lead branch operations, drive sales, and ensure customer satisfaction while maintaining compliance and strong community presence.

The role requires 3–5 years in retail banking, a related bachelor’s degree, and proven leadership. You will mentor staff, manage daily operations, and promote a service-driven culture across the branch.

Qualifications

• Bachelor’s degree or equivalent in business, finance, or related field.
• 3–5 years of experience in retail banking, sales, or financial services.
• Strong knowledge of banking operations, compliance, and consumer lending.

Responsibilities

• Lead and manage branch performance, including deposit growth, customer acquisition, and relationship deepening.
• Drive sales initiatives, campaigns, and team goals while tracking and reporting performance metrics.
• Coach and develop team members to achieve sales, service, and operational excellence.
• Ensure exceptional customer service by addressing concerns, resolving issues, and modeling service standards.
• Oversee daily branch operations, including scheduling, transactions, audits, and security procedures.
• Ensure compliance with all bank policies, regulatory requirements, and operational controls.
• Support lending activities including opening accounts, originating loans, and managing referrals to partners.
• Build and maintain community relationships to promote the bank and generate new business opportunities.

Skills

Sales Leadership

Coaching

Customer Relations

Branch Operations

Regulatory Compliance

Business Development

Lending

Problem Solving

Decision Making

Communication

Team Leadership

Education

Bachelor’s degree or equivalent in business/finance

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Manager

Torrington, CT, US

2 days ago Requisition ID: 1181

Salary Range: $68,009.00 To $128,780.00 Annually

Summary of the Role

The Branch Manager is responsible for leading all aspects of branch operations, including sales performance, customer service, compliance, and team development. This role drives business growth, deepens customer relationships, and ensures operational excellence while maintaining an active presence in the community.

Key Responsibilities

• Lead and manage branch performance, including deposit growth, customer acquisition, and relationship deepening
• Drive sales initiatives, campaigns, and team goals while tracking and reporting performance metrics
• Coach and develop team members to achieve sales, service, and operational excellence
• Ensure exceptional customer service by addressing concerns, resolving issues, and modeling service standards
• Oversee daily branch operations, including scheduling, transactions, audits, and security procedures
• Ensure compliance with all bank policies, regulatory requirements, and operational controls
• Support lending activities including opening accounts, originating loans, and managing referrals to partners
• Build and maintain community relationships to promote the bank and generate new business opportunities

Skills

Sales Leadership & Coaching | Customer Relationship Management
Branch Operations | Regulatory Compliance
Business Development | Consumer & Small Business Lending
Problem Solving | Decision Making
Communication | Team Leadership

Qualifications

• Bachelor’s degree or equivalent experience in business, finance, or related field
• 3–5 years of experience in retail banking, sales, or financial services
• Strong knowledge of banking operations, compliance, and consumer lending
• Proven leadership, coaching, and team development skills
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook
• Excellent communication, interpersonal, and organizational skills

Why Join Us

• Opportunity to lead a high-impact branch and drive business results
• Strong community engagement and visibility in the market
• Collaborative and team-oriented leadership environment
• Career growth opportunities within a dynamic banking organization

Work Environment & Physical Requirements

• Primarily branch-based role requiring standing, walking, and customer interaction
• Use of standard office and banking equipment
• Occasional lifting (up to 20 pounds) and extended computer use
• Local travel and on-call availability may be required

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, veteran status, or any other protected status.

Employee Benefits Snapshot

• Medical Insurance
• Prescription Drug Coverage
• Vision Insurance
• AFLAC supplemental coverage
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (Medical & Dependent Care)

Paid Time Off (PTO)

Full-Time and Benefit Eligible Employees receive a variety of paid time off benefits (prorated based on hire date), including:

• Vacation Time
• Personal Time
• Sick Time
• Birthday Day Off
• Floating Holiday
• Short-Term Disability

Part-Time Employees (20-30 hours) receive:

• Vacation Time
• Personal Time
• Company-Paid Life Insurance
• Company-Paid AD&D Insurance
• Employee Assistance Program (EAP) for counseling, financial, legal, and family support

Retirement

• 401(k) Plan
• 4% automatic company contribution
• 50% match on the first 8% you contribute
• Potential annual profit-sharing contribution

Additional Resources

• Virtual Medical Visits
• Wellness Programs
• Behavioral Health Support
• Wellness Rewards Program

  Medical benefits are available to eligible full-time employees and generally become effective on the first day of the month following 60 days of employment. Paid Time off becomes effective on the first day of month following 90 days of employment.

  This summary provides an overview of available benefits. Refer to official plan documents and company policies for complete details and eligibility requirements.