Branch Manager

Integrated Landscape Management LLC; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Asplundh Tree Expert, LLC in Tempe, AZ seeks a Branch Manager to oversee grounds maintenance, enhancements, irrigation, and overall operations. You will ensure safety, quality, and financial performance while developing employees, subcontractors, and client relationships.

Reporting to the Company Leader, you will implement processes, drive continuous improvement, and manage billing, payroll, and subcontractor contracts to deliver excellent customer experiences and branch growth.

Qualifications

• Bachelor’s Degree or equivalent combination of skills and experience required.
• At least 5–10 years leading multiple landscape operations.
• Experience effectively managing others.
• Proficiency in Aspire a plus.
• Ability to use a computer and Microsoft Office software (Word, Excel).
• Ability to organize and schedule multiple projects.
• Able to operate at a high level of accountability and responsibility for all activities of the team.
• Established ability to communicate and build relationships at multiple levels.
• Excellent interpersonal, verbal, written, and organizational skills.
• Able to work independently and have problem-solving skills.
• Proven ability to identify gaps and optimize processes.
• Ability to manage jobs and achieve budgeted margins.
• Ability to develop and maintain Vendor & Sub-contractor relationships.
• Valid driver’s license with an adequate driving record.

Responsibilities

• Develop and implement future goals and processes for grounds maintenance and seasonal services.
• Drive a culture of product delivery and continuous improvement of customer experience.
• Ensure effective communication protocols between all parties maintaining quality standards.
• Manage relationships with clients and internal departments for efficient processes.
• Resolve property issues and keep Client Managers informed at every stage.
• Coordinate with Administration on billing, payroll, and sub-contractor contracts/payments.
• Oversee safety training, daily safety meetings, and PPE management.
• Train crews and analyze production standards; ensure safety compliance.
• Evaluate equipment use and perform branch/customer site audits and estimates.
• Recruit, select, and hire branch personnel to meet goals.
• Manage team performance by roles, responsibilities, and goals.

Skills

Leadership experience

Communication

Organization

Problem-solving

Process optimization

Budget management

Vendor relationships

Valid driver's license

Education

Bachelor’s degree

Tools

Aspire

Job description

POSITION SUMMARY

The Branch Manager will be responsible for branch execution of grounds maintenance, enhancements, irrigation, and overall operations. This includes internal and external customer experience, achieving Company safety, quality, and financial goals, and the development of Company employees, sub-contractors, Operations Managers, Client Managers, and Administration. The Branch Manager will report to the Company Leader and work with them to develop a safe, cohesive, structured, and successful Company culture.

DESCRIPTION

POSITION SUMMARY The Branch Manager will be responsible for branch execution of grounds maintenance, enhancements, irrigation, and overall operations. This includes internal and external customer experience, achieving Company safety, quality, and financial goals, and the development of Company employees, sub-contractors, Operations Managers, Client Managers, and Administration. The Branch Manager will report to the Company Leader and work with them to develop a safe, cohesive, structured, and successful Company culture.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Work with company leaders to develop and implement future goals and processes and grow company grounds maintenance and seasonal services.
• Develop and drive a culture of product delivery and continual improvement of the customer experience, working with the sales team to enhance customer relationships.
• Ensure effective and efficient communication protocols and processes are in place between all parties responsible for maintaining quality standards on client properties.
• Develop and manage a professional relationship with clients and relevant internal business departments, utilizing the optimum communication methods to develop efficient and effective processes.
• Responsible for the effective and efficient resolution of property issues, ensuring Client Managers are fully informed at each stage of the process.
• Work with the Administration team to ensure all information relating to billing, accounts payable, payroll, and sub-contractor contracts/payments are delivered and updated in a timely fashion.
• Responsible for the overall safety of branch team members, including appropriate training, daily safety meetings, & PPE management.
• Ensure training and analysis of crews, production standards, and sharing of operational best practices, and ensure branch employees perform safely within guidelines of Safety Training Programs and Compliance.
• Evaluate and develop plans for the efficient use of equipment and materials, perform the regular branch and customer site audits/reviews, and participate in estimating for grounds maintenance, Enhancements, and Irrigations.
• Oversee the recruitment, selection, and hiring of branch personnel where required, ensuring the right people with the appropriate skills and experience are in place in order to meet the branch goals.
• Manage team performance based on roles, responsibilities, and goals for the branch team.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree or equivalent combination of skills and experience required.
• At least 5 - 10 years of experience leading multiple landscape operations.
• Experience effectively managing others.
• Proficiency in Aspire a plus.
• Ability to use a computer and Microsoft Office software (Word, Excel).
• Ability to organize and schedule multiple projects.
• Able to operate at a high level of accountability and responsibility for all activities and activities of the team.
• Established the ability to effectively communicate and build successful relationships at multiple levels.
• Excellent interpersonal, verbal, written, and organization skills.
• Able to work independently and have exceptional problem-solving skills.
• Proven ability to identify gaps and optimize processes.
• Ability to manage jobs and achieve budgeted margins.
• Ability to develop and maintain Vendor & Sub-contractor relationships.
• Valid driver’s license with an adequate driving record.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

Important Information for Applicants

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.
• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.
• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.
• Compensation determination is based on market data, job scope and individual qualifications.
• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.
• Unsolicited resumes without an executed agency agreement become the property of the company.