Branch Manager

Apscareerportal; Springfield (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Stock options plan

Training & development

Vision insurance

Wellness resources

Job summary

Apscareerportal is seeking a Branch Mortgage and Consumer Lender to operate within a professional bank environment in Springfield, IL. You will lead branch activities, drive sales of banking products, and ensure high-quality service to customers while maintaining compliance.

The role reports to senior retail leadership and focuses on expanding relationships, managing daily branch operations, and promoting the bank’s lending and deposit offerings.

Qualifications

• Required: high school diploma or equivalent and 3–5 years in retail banking.
• Excellent communication and customer service skills.
• Sales experience and ability to meet branch goals.

Responsibilities

• Supervises branch employees and conducts training for Customer Service Representatives and Universal Bankers.
• Ensures adequate staffing, including Saturday scheduling for efficient branch operation.
• Develops new business and expands deposits and lending products; makes referrals to specialists as needed.
• Provides excellent customer service, opens new accounts, and processes estate asset closures as required.
• Monitors branch activity (transactions, volume, errors, loan and new accounts) and maintains Safe Deposit system.
• Ensures proper branch safety, security, and compliance, including opening/closing procedures and end-of-day balancing.

Skills

Customer service

Retail banking

Sales experience

Education

High school diploma or equivalent

Associate degree

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Stock options plan
• Training & development
• Vision insurance
• Wellness resources

Summary of Position

This job operates in a professional office environment. Performs additional job duties as a Mortgage and Consumer Lender. Reports directly to the Assistant Vice President, Retail and Sales and the Chief Lending Officer. Provides prompt and courteous service to external and internal clients. Expands existing business relationships and develops new business. Exercises administrative control over all functions of the branch, including implementation of policies, procedures, and Bank objectives. Maintains confidentiality of Bank's customers and processes while adhering to Information Security standards.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Supervises branch employees and assumes subordinate duties when necessary.
  • Conducts Customer Service Representative and Universal Banker training.
  • Motivates employees, sets expectations, monitors delegated activities, disciplines, and appraises performance and makes recommendations in response.
  • Achievement of retail sales goals both on the individual level and branch level.
• Ensures adequate staffing for efficient branch operation, including Saturday scheduling.
• Develops new business and expands existing business with the sale of deposit and lending products; prospects for new business through community and service activities and functions.
  • Makes effective referrals to other specialists when appropriate.
• Provides excellent external and internal customer service.
  • Advises and resolves any issues that arise with customers, wherever possible.
  • Opens new accounts.
  • Processes the closure and distribution of estate assets.
• Monitors branch activity (number of transactions, volume, teller errors, loan volume, teller and loan personal sales and new accounts).
  • Monitors and maintains the Safe Deposit system.
• Ensures proper branch safety, security, and compliance procedures are followed.
  • Opening and closing procedures, (i.e., alarms, vault, balance ATM’s, night deposits, etc.) and end of day balancing of branch.
  • Performs and maintains Regulation D compliance.
  • Maintains the compliance of the branch per audit standards and in accordance with applicable laws and regulations.
• Makes recommendations to supervisors on budgetary/staff/internal needs of the branch.
• Fulfills the duties and responsibilities of a Mortgage and Consumer Lender.
  • Markets and promotes a full range of bank financial products to current and prospective customers based on the product’s ability to satisfy the customer’s individual needs

Critical Drivers and Accountabilities

Maintains full regulatory compliance with applicable rules and regulations in addition to internal policies. Ability to identify potential money laundering, terrorist financing, bank secrecy act, identity theft, and elderly abuse red flags. Exceeds Bank deposit and lending goals by seeking new financial relationships with prospects and current clients either through face-toface interactions, referrals, or outbound visits. Coaches and trains all branch staff in the roles of sales and referrals to enhance client experiences with the Bank; maintains knowledgeable and customer service driven staff that exceedingly perform all duties required for the branch to surpass expectations while remaining compliant, and a strong sense of organization, accuracy, and efficiency. Practices an enterprise-wide work ethic of collaboration and teamwork; effectively leads through ambiguity and change. Ability to interact effectively and respectfully with internal and external customers in person and on the telephone.

Competencies

Ability to maintain business acumen, business flow and operations, and ethical conduct while performing a high level of customer/client focus in addition to proficiency in the Customer Service Representative duties and responsibilities. Also, in absence of the Assistant Vice President of Retail and Sales, have working knowledge of the their responsibilities. Superior communication skills, both oral and written to both employees and leaders within the bank and all its customers.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Education, Experience, and Skills

Required: High school diploma or equivalent; three to five years' experience in retail banking; experience with professional communications vocally and through written format; knowledgeable of duties performed at the branch level, including lending, new accounts, deposit products and services, and sales; practical experience with basic hardware and software.

Preferred: Associates degree or higher in a related field; one to three years' experience in management; qualified experience in sales, comprising face to face, phone, and outbound calls.

Physical Requirements

Sufficient stamina to sit and read a computer screen or stand for extended periods of time. Ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position. While performing these duties, the employee is regularly required to speak and hear. Mobility to move throughout the branch. Ability to lift up to 50 pounds.

Core Values

• Community Commitment: Foster growth and well-being by partnering with individuals, organizations, and initiatives that strengthen our communities.
• Accountability: Strive to do the right thing by taking responsibility for our decisions and actions.
• Customer-Focused: Prioritize responsive and personalized service that builds strong relationships with customers.
• Teamwork: Empower a diverse and unified team to collectively accomplish our vision and mission.
• Results Driven: Achieve the highest level of performance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.