Branch Manager

Socket.dev; Lorton (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Generous bonus plan based on performn

Paid Training

Health insurance

Dental insurance

Vision insurance

401K Plan with match

Paid time off

Life insurance

Flexible spending account

Health savings account

Employee discounts

Short Term Disability

Job summary

M.E. Flow- Lorton, a Southern Home Services Company, seeks a Branch Manager to lead sales, operations and P&L for a busy center. The role offers autonomy with executive support to grow the business and develop leaders.

You will implement strategic plans, monitor performance, and coordinate with senior leadership to ensure profitability and exceptional customer satisfaction. Candidates should have a strong leadership background in home services, 5+ years of team leadership, and a proven track

Qualifications

• Strong desire to lead and develop others.
• Home services industry knowledge and experience.
• 5+ years leading teams in a related industry.
• 3+ years of Profit and Loss experience.
• Proven ability to engage, develop, and retain high-performing employees while reducing turnover.
• Proven sales experience in business to consumer home services sales.
• Ability to grow and retain the customer membership base through strong service and sales strategies.
• A progressive career path with home services trades experience.
• Demonstrated success and stability in prior roles.

Responsibilities

• Create and communicate the mission and direction for the center.
• Lead managers across multiple business layers and align with strategic plans.
• Formulate and implement the strategic plan in collaboration with executives.
• Monitor external/internal landscape and opportunities for expansion.
• Drive change and explore new ideas to improve offerings.
• Evaluate performance with strategic measures and drive improvements.
• Hire, develop, and manage leadership staff and assign resources.
• Coordinate with senior leadership to ensure timely decisions and alignment.
• Optimize workload to maximize profits and ensure customer satisfaction.
• Ensure all processes and rules are followed and safety is observed.
• Provide support in the absence of the General Manager.
• Address customer escalations and identify improvements.
• Perform additional duties as assigned.

Skills

Leadership

Home services knowledge

Team leadership

P&L experience

Employee development

B2C sales

Customer retention

Career growth

Stability

Job description

Description

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER?

M.E. Flow- Lorton, a Southern Home Services Company, is looking for a dynamic-Branch Manager to join a thriving business that believes in work life balance and cares about YOU!

About this role:

This individual will be responsible for sales, operations, profit/loss and must have a proven track record of achieving or exceeding revenue and profit goals. Our organization believes in developing leaders and decision-makers. The role will provide you significant autonomy along with organizational support to help you succeed.

In this role, you will be responsible for:

• Creating, communicating, and implementing the mission and overall direction. Making sure the direction is communicated on a level that allows every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to the organization.
• Leading managers of multiple business layers of a very successful organization
• The Branch Manager helps formulate and implement the strategic plan for the company and work with all levels of the organization to execute.
• Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth.
• Lead company through change including expanding upon business offers and exploring new ideas and ways of doing things
• Evaluate the success of the organization using a set of strategically important measures to determine the ongoing success - or lack thereof - that the organization is experiencing. Use measurable aspects of the work environment to gauge other aspects of business success.
• Manage and develop the leadership staff, the Branch Manager’s responsibilities include hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction.
• With the participation of the executive team, the Branch Manager meets regularly with senior company leadership to make sure that decisions the organization needs are well-thought out and timely. Uses this team to spread ideas and direction throughout the organization until every employee understands their expected role and responsibilities for contribution.
• Evaluates workload in a way that best utilizes manpower and maximizes profits.
• Ensure all process and procedures are followed.
• Observes all safety and Company rules and regulations in the performance of duties.
• The Branch Manager has full financial responsibility for center organization.
• In the General Manager’s absence, the Branch Manager will provide support across all areas of the business.
• Attend to customer escalation issues/satisfaction.
• Identify and communicate where improvements can be utilized.
• Additional duties as assigned.

Required Qualifications:

• Strong desire to lead and develop others
• Home Services industry related knowledge and experience
• 5 or more years leading teams in a related industry
• 3+ years of Profit and Loss experience
• Proven ability to engage, develop, and retain high-performing employees while reducing turnover
• Proven sales experience in business to consumer home services sales
• Ability to grow and retain the customer membership base through strong service and sales strategies
• A progressive career path with home services trades experience
• Demonstrated success and stability in their prior roles

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Generous bonus plan based on performance
• Paid Training
• Discount Gym Membership
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• 401K Plan with match and no vesting
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Company paid Short Term Disability
• Advertised pay is average base plus bonuses for the Branch Manager position.

This is an Exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.