Branch Manager

Socket.dev; Salem (OR); On-site; USD 90,000 - 110,000; Full time

Job summary

Bishop Lifting Products, Inc. in Salem, OR is seeking a dynamic Branch Manager to oversee operations for our rigging, fabrication, and equipment rental-focused location.

You will lead onsite personnel, ensure safety, inventory control, and timely delivery of orders while driving branch profitability and customer satisfaction. The ideal candidate has at least four years of leadership experience in operations, with strong analytical skills, excellent communication, and a proven ability to optimize

Qualifications

• Four years minimum experience managing business operations and supervising a team.
• Experience with rigging/fabrication or equipment rental management.
• Excellent written and oral communication skills; strong leadership.
• Highly analytical, results-oriented, ability to multi-task, negotiate, and work in a fast-paced environment.
• Must be proficient in computers and MS Office.

Responsibilities

• Oversee branch operations, safety, facility readiness, inventory control, and workflow processes.
• Develop strategic branch plans to meet goals and objectives.
• P&L controlling of branch labor, revenue, and profit margin.
• Understand and manage branch operation performance to KPI targets.
• Develop and implement strategies to optimize branch operations and streamline cross-department workflows.
• Review orders to ensure customer needs are met and communicate effectively with customers and staff.
• Meet with key customers to ensure satisfaction and foster future business.
• Own and address customer concerns and ensure final resolution.
• Manage multiple tasks and priorities and adapt to changing situations.
• Conduct monthly meetings with branch management to align goals.
• Ensure branch facility safety, cleanliness, and compliance with safety standards.
• Provide safety training and equipment to branch staff; hire, coach, and develop the team.

Skills

Leadership

Communication

Multi-tasking

Analytical thinking

Tools

MS Office

Job description

Our Mission

Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.

Job Purpose

Bishop Lifting is seeking a dynamic and experienced Branch Manager to oversee the operations of our Salem, OR location. The ideal candidate will manage a branch focused on Rigging, Fabrication, and Inside/Outside Sales, ensuring seamless coordination and high-quality customer service.

Key Duties and Responsibilities

• The Branch Manager oversees the Onsite Personnel in regard to Safety, Facility Readiness (including Security), Inventory Control, Review of Payables, Collections, Purchasing, and oversee & implement All Working Processes to Prep Sales and/or Rental Orders Required by Facility for Shipment.


• Develop a strategic plan for the branch that will overcome obstacles and identify opportunities for success and successfully execute that plan to meet branch goals and objectives.


• P & L controlling of Branch labor, revenue, and profit margin.


• Understand and manage branch operation performance to Key Performance Indicators targets and actual results.


• Develop and implement strategies to optimize branch operations. Streamline and simplify businesses processes between departments to insure smoother operations.


• Responsibility includes reviewing orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order.


• Meet with key customers on a regular basis to ensure that they are satisfied with our performance, to strengthen our relationship, and to develop strategies to insure their future business.


• Take ownership of all customer concerns and complaints, addressing them promptly and ensuring that customer is satisfied with the final resolution.


• Manage multiple tasks and priorities and easily adapt to changing situations.


• Conduct monthly meetings with branch management team to ensure that everyone is working together to meet or exceed branch and company goals.


• Ensure that the branch facility is safe, clean, well-maintained, and meets company’s safety standards.


• Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position.


• Responsible for hiring decisions, coaching, and development of the team.


• Develop and foster a culture of teamwork and trust.


• Responsibilities include hiring and retention, performance reviews, training and development, coaching and corrective action.


• Other duties as required.

Job Requirements

• Four years minimum experience managing business operations and supervising a team.


• The ideal candidate will have experience with rigging/fabrication or equipment rental management.


• Excellent written and oral communication skills. Good interpersonal skills and strong leadership skills along with proven leadership experience.


• Highly analytical, results- oriented, ability to multi-task, negotiate, and work in a fast-paced environment.


• Must be proficient in the use of computers and software including MS Office


• Must have basic knowledge of sales, marketing, inventory management, service, and operations.


• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Must be able to pass a pre-employment background check, drug test, and physical.


• Must be authorized to work in the United States without sponsorship.

Bishop Lifting Products, Inc. and it’s subsidiaries are an Affidative Action and Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.