Branch Manager

PNC; Prescott (AZ); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

PNC's Prescott Valley Branch is seeking a Branch Manager to lead daily operations, drive branch revenue, and deliver exceptional customer experiences in an omni-channel setting.

You will coach the team, manage risk and compliance, and partner with ecosystem stakeholders to grow balance sheet and wallet share while maintaining a high performing culture in Prescott, AZ.

Competenze

• Successful candidates must demonstrate knowledge, skills and abilities for branch leadership.
• Experience in retail banking and sales leadership is preferred.
• Ability to develop teams and deliver customer-focused solutions.

Mansioni

• Manage priorities through planning and execution to drive branch performance.
• Drive revenue and customer loyalty through consultative interactions and solutions.
• Lead and develop branch team members and partnerships.
• Ensure risk management and regulatory compliance in a complex environment.
• Execute a branded sales process to achieve targets and share-of-wallet growth.

Conoscenze

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Descrizione del lavoro

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a full time Branch Manager within PNC's Retail Banking organization, you will be based in Prescott, AZ at the Prescott Valley Branch. 7680 E Hwy 69 Prescott, AZ 86314.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco‑system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on‑boarding, coaching and development of branch team members.

Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading eco‑system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement.

Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

Live the Values - Role models our values with transparency and courage.

Enable Change - Takes action to drive change and innovation that will transform our business.

Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

To learn more about this and other opportunities on our team. Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results-Oriented

Competencies

Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management

Work Experience

Roles at this le