Branch Manager

PNC; Stone Mountain (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

PNC's Stone Mountain DeNovo branch seeks a Branch Manager III to drive branch performance, lead customer acquisition, and foster an inclusive, customer-focused culture in line with PNC's values.

You will coach a high-performing team, manage outside business development, and ensure regulatory compliance while delivering a seamless omnichannel banking experience for both consumers and small businesses.

Qualifications

• Experience leading a branch team and achieving sales goals.
• Strong relationship management with consumer and business clients.
• Ability to manage risk and ensure regulatory compliance.
• Excellent communication and people leadership skills.

Responsibilities

• Leads branch performance through planning, execution, and growth initiatives.
• Develops and maintains client relationships to increase sales and market share.
• Coaches a high-performing team and reinforces compliance with policies.
• Mitigates risk and ensures a seamless, omni-channel customer experience.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch Manager III within PNC's retail banking organization, you will be based at the Stone Mountain DeNovo branch: 1925 W Park Place Blvd, Stone Mountain, GA 30087.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values. Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.

Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner. Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings. Regularly meets with internal business partners to communicate and review business results and pipeline management. May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities. Has foundational understanding of balance sheet and income statement.

Leads, coaches and executes a proactive and differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

Leads the employee experience. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.


• Live the Values - Role models our values with transparency and courage.


• Enable Change - Takes action to drive change and innovation that will transform our business.


• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.


• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability


• Banking


• Client Counseling


• Customer Experience (CX)


• Customer Loyalty


• Decision Making


• People Management


• Proactive Behavior


• Results-Oriented

Competencies

• Branch Banking Services


• Digital Awareness


• Effect