Branch Manager

Quincaillerie Richelieu; Portland (ME); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Insurance coverage

Stock Purchase Plan

401(k) with match

Company cell phone

Paid time off

Job summary

Quincaillerie Richelieu seeks a Branch Manager for the Portland, ME area to lead Warehouse, Operations, Customer Service and Inside Sales while directing budgets and staff development.

The role requires driving service levels, coordinating schedules, and delivering training to ensure exceptional customer experiences in showroom and field operations, with physical duties up to 50 pounds.

Qualifications

• 5+ years in a leadership role in warehouse/distribution/logistics.
• Strong MS Office skills.
• University degree preferred but not required.

Responsibilities

• Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing KPIs.
• Ensure inventory management activities follow procedures (cycle counts, variance reporting, replenishment).
• Oversee and ensure logistics operations comply with regulatory rules (HSE, etc.).
• Provide leadership to Customer Service and Inside Sales teams through data analysis to ensure high service levels.
• Ensure staff provide product solutions to customers both by phone and face-to-face in showroom.
• Oversee showroom stock, cycle counts, and showroom re-stocking as required.
• Foster a culture of process improvement across departments.

Skills

Leadership

Communication

Team-building

Budgeting

Education

University degree or some college

Tools

MS Office

Job description

Branch Manager

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Core Values

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

Mission

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Branch Manager to join our team of professionals.

Role Overview

As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the branch office, with areas of responsibility including Warehouse, Operations, Customer Service, and Inside Sales. They provide leadership and guidance to a team of employees who are performing a wide variety of tasks. They will be responsible for setting department budgets, managing appropriate staffing, structuring daily priorities, maintaining service levels, managing project schedules, and delivering continuous training and support.

You can find out more about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

• Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)
• Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
• Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
• Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
• Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
• Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
• Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
• Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales
• Perform any other duties related to the position assigned by immediate leader
• Position may require lifting/pushing/carrying items up to 50 pounds

What We Are Looking For

• 5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment
• Experience with MS office suite
• Strong leadership qualities, including commitment, communication, motivation and team-building, pursuit of excellence, and exemplifying Richelieu's Five Core Values
• Experience managing budgets, financial reports, or other profit & loss/EBIDTA statements is ideal
• Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers
• Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer satisfaction, sales performance, and/or similar metrics
• Forklift certified with experience
• Sales experience
• Team player with an understanding of delegation synergy
• University degree or some college is preferred, but not required

Compensation and Benefits

• Competitive market-based annual salary.
• Business expense reimbursement
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company cell phone
• Paid vacation, holidays, and sick days

We are an equal opportunity employer.

What we offer :

• Proudly North American company: As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

We are an equal opportunity employer.