Branch Manager

Regional Management Corp; Phenix City (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus

Promotion opportunities

Medical, dental, vision and 401(k)

Job summary

Regional Management Corp. seeks a Branch Manager in Phenix City, AL to lead a high-performing team, manage branch profitability, and drive loan growth. The role emphasizes excellent customer service, strategic partnerships, and development of staff through coaching and training.

The Branch Manager will oversee daily operations, ensure policy compliance, and foster strong relationships with local businesses and customers while supporting Regional’s mission and growth initiatives.

Qualifications

• High School Diploma or Equivalent.
• 2 years of management experience or completion of required Management Trainee program.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal and credit background checks.

Responsibilities

• Manages and inspires team members to operate at full potential, driving branch profitability.
• Executes independent judgment on employees and branch decisions within policy and district oversight.
• Serves as subject matter expert on personal loan products to present solutions to customers.
• Maintains branch solvency through asset control, proper credit extension, and outreach to past-due accounts.
• Builds customer relationships by delivering exceptional service; trains staff on policies and procedures.

Skills

Customer service

Communication skills

Sales mindset

Multi-tasking

Integrity

Education

High School Diploma or Equivalent

Job description

## Branch ManagerApply: Phenix City, AL: Full time: Posted Yesterday: R8587Grow Your Career. Impact Lives. Shape the Future of Consumer Finance. At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization. As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team. If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.## Job PurposeThe Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.**Why work at Regional?*** Regional offers **competitive pay!**We do our best to show that we value our team members!* You are eligible for a **monthly bonus**. Who doesn’t love a nice cash reward for their hard work?* You will have **promotion opportunities**. We love to train our Assistant Managers into future Branch Managers!* All full-time team members have access to our**medical, dental, vision and 401(k) benefits**!## Duties and Responsibilities* Manages and inspires team members to perform to their full potential, thus driving branch profitability.* Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.* Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals.* Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.* Establish and build customer relationships through delivering exceptional service.* Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors.* Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.* Works with Recruiting and District Supervisors to address branch staffing needs.* Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.* Oversees the following duties including but not limited to:* Approves and closes loans, as necessary.* Works with past-due customers by developing a plan for resolution.* Delegates all collection activity on a daily basis and follows up to ensure completion.* Process insurance claims for customers. Maintains proper insurance claims records and reports.* Telephones and sends collection material to past-due customers, as needed.* Accepts and posts payments.* Processes and reviews loan documentation.* Answers telephone, as needed.* Completes month-end reporting.* Approves branch expenses.* Signs checks for branch expenses, loans and money remittances.* Approves all supply requisitions.* Verifies cash by balancing cash drawers and maintaining cash count record.* Other duties as assigned by leadership.## Minimum Qualifications* High School Diploma or Equivalent* 2 years of management experience or completion of required Management Trainee program.* Valid Driver’s License and access to a dependable automobile with liability insurance coverage.* Must pass drug screen, criminal and credit background checks.## ## Preferred Qualifications* 1+ years of Consumer Finance experience.* College degree a plus.* Willingness to relocate for career advancement.## Critical Competencies* Demonstrated passion for customer service.* Excellent written and verbal communication skills.* Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.* Thrives in a pay for performance atmosphere.* Proven ability to multi-task.* High degree of integrity.* Confidence.* Sales mentality.* Adaptable to an ever changing environment.* Desire for career advancement.* Problem solving skills.* Empowers others.* Emotional Intelligence.* • Conflict Management skills.## Working ConditionsThis position works in an office providing consumer loan products in person and over the phone. This position will occasionally require driving in his/her personal vehicle. The Branch Manager typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage-hour law, which means that it is not eligible for overtime pay.