Branch Manager

Popular; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health plan

Flexible time off

Savings and investment plans

Hybrid work model

Job summary

Popular is seeking a Branch Manager in New York City to guide all branch operations, drive revenue growth, and build strong community relationships. You will oversee P/L performance, manage a robust loan and deposit pipeline, and mentor staff to deliver a best-in-class customer experience.

This is a hybrid role with competitive benefits. You will lead sales initiatives, ensure regulatory compliance, and foster an authentic, service-driven culture aligned with Popular’s values.

Qualifications

• Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
• Prior experience as Assistant Branch Manager or Branch Manager is preferred
• NMLS registration; Safe Act compliant

Responsibilities

• P/L management
• Lead all branch sales activities and expand client relationships
• Provide best-in-class customer experience
• Develop branch loan and deposit sales pipeline
• Build community network and promote branch involvement
• Mentor and coach staff to uphold Popular’s values
• Ensure adherence to brand standards and regulatory guidelines
• Oversee branch operations, training, and risk management

Skills

P/L management

Sales leadership

Customer experience

Coaching staff

Education

Bachelor's degree

NMLS registration

Job description

Branch Manager

Avenue U Platform

Location: Brooklyn, NY, US, 11229

We are currently searching for a Branch Manager with excellent management and branch sales experience to join our dynamic team!
This role manages all aspects of a branch -accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. The Branch Manager has in-depth knowledge and relationships within the community they serve.
Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. The Branch Manager is responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money.

P/L management

• Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals
  
• Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  
• Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  
• Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets
  
• Develop a strong community network of local leaders and business to promote the branch's active involvement within the community
  

Leadership

• Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
  
• Effectively communicate branch goals to employees, and monitor goal attainment
  
• Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures
  

Operations

• Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc.
  
• Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
  
• Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures
  
• Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance
  
• Performs supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

• Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
  
• Prior experience as Assistant Branch Manager or Branch Manager is preferred
  
• NMLS registration; Safe Act compliant

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $110,000.00 and $130,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

If you are a California resident, please click here to learn more about your privacy rights.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Job Segment: Branch Manager, Compliance, Law, Business Development, Manager, Management, Legal, Sales