Branch Manager

Mariner Finance; New Kensington (Westmoreland County); On-site; USD 57,000 - 74,000; Full time

Job summary

Mariner Finance is seeking a seasoned Lending/Branch supervisor responsible for reviewing applications, approving loan solutions, and driving branch performance. You will manage accounts, coach staff, and develop community ties to grow the business.

Role requires 3+ years in consumer lending, 2+ years supervisory experience, a relevant Bachelor's degree, and strong communication and Office skills. Travel is minimal; position is on-site at a branch location.

Qualifications

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
• Two (2) years of supervisory experience, or completion of a lending training program or closely aligned course of study.
• Bachelor's degree in Business, Accounting, Finance, Administration, Economics; or military rank.
• Reliable transportation required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office or similar programs.
• Ability to complete duties timely and accurately.
• Demonstrated problem-solving and leadership skills.

Responsibilities

• Exercise lending authority when reviewing and approving applications and offer loan solutions.
• Manage retention and maintenance of existing accounts to meet sales and delinquency targets.
• Coach branch staff with actionable feedback to achieve goals and reduce turnover.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments and building community relations.
• Implement branch auditing procedures to control negotiable items and records.
• Approve exceptions to policy based on management guidance and retention needs.
• Investigate and resolve customer and employee inquiries and complaints.
• Attract diverse talent, interview candidates, and recommend vacancies.
• Participate in meetings and development activities to stay current with the market.

Skills

Communication

Customer service

Leadership

Microsoft Office

Education

Bachelor's degree in Business/Finance/Economics

Military rank experience (E-4/W1/O1+)

Tools

Microsoft Office Suite

Job description

Base Salary Range

USD $56,812.69 - USD $73,856.50 /Yr.

Base + Incentive

This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community's consumer finance companies of choice.

Benefits

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities and Duties

• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
• Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
• Prepare and submits report reflecting branch activity and growth as needed.
• Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
• Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints.
• Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies.
• Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Required Qualifications

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
• Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner's BMT program) or other closely aligned course of study. Additional, applicable years of experience may be substituted for supervisory experience.
• Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications

• Bilingual fluency in Spanish/English.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Hours of Work

Monday, Wednesday, Thursday: 9: