Branch Manager

Consumers Credit Union; Loves Park, Mount Morris (IL, IL); On-site; USD 68,000 - 109,000; Full time

Benefits offered by this job

Bonus opportunity

Medical/Dental/Vision Insurance

401(k) Plan

Pension Plan

Job summary

Consumers Credit Union in Loves Park, IL is hiring a Branch Manager to lead our Loves Park and Mount Morris branches. This role oversees 8 direct reports and drives sales, service, and risk management while maintaining strong member relationships.

You will develop coaching plans, monitor KPIs, ensure policy compliance, and collaborate with marketing and lending teams to grow deposits and membership. Travel between branches is required. Full-time, with competitive salary and bonus eligibility.

Qualifications

• H.S. Diploma or Equivalency is required.
• 5 to 8 years of experience in business management, customer service, retail.
• 2+ years in financial services.
• 2+ years of people management experience.
• Strong coaching, leadership, and communication skills; service focused.
• Ability to drive between branches and work full-time (40–45 hrs/week).

Responsibilities

• Manage branch profitability and KPI tracking.
• Ensure exceptional member experiences and high NPS.
• Oversee cash controls, transaction accuracy, and security.
• Develop and implement sales campaigns with marketing and lending teams.
• Coach on performance; ensure compliance with policies and regulations.
• Lead staffing, onboarding, and HR-related activities.
• Monitor and address audits and quality control findings.
• Support escalations and maintain smooth branch operations.

Skills

Customer service

People management

Leadership

Communication

Sales

Education

H.S. Diploma or Equivalency

Job description

Join a Great Place To Work certified company! Consumers Credit Union (CCU) is hiring a Branch Manager to lead our team and operations at the Loves Park and Mount Morris locations!

As the Loves Park Branch Manager, you will oversee our Loves Park and Mount Morris branches, with a total of 8 direct reports. This is a wonderful opportunity for an experienced banking professional that is forward-thinking, collaborative, has a successful business development track record, good sales acumen, and a passion for employee development, coaching, and team engagement.

Responsibilities:

• Manage branch profitability performance including financial key performance indicators, market share & competition analysis, and contribution margins of the branches for income.


• Ensure exceptional member experience levels for overall satisfaction with the branches contributing to the organizational Net Promoter Score (NPS).


• Oversee operational efficiencies for cash controls, accuracy in transactions, and physical security & safety.


• Develop and implement ongoing sales campaigns, combining with marketing efforts and other departments, such as wealth management advisors and lending sales.


• Assess and implement strategies from member survey results; you'll consistently identify ways to improve member experience and decrease barriers.


• Utilize reports to assess metrics and make necessary improvements for results; you'll ensure your team understands the goals and results.


• Meet with team to review sales and service performance standards; you'll coach on performance as appropriate.


• Ensure applicable compliance and regulatory guidelines are being followed.


• Monitor and ensure coaching is occurring for quality control and audit findings; you'll implement mitigating steps to avoid future issues.


• Serve as management lead for member escalations for the branch.


• Ensure policies and procedures are accurate and being followed.


• Provide clear communications to team for appropriate organizational, department and team information, to include marketing campaigns and human resources changes.


• Evaluate staffing levels, while assessing the budget and member needs. Assist in the assessment of technology adoption and other self-capabilities for members.


• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. You'll actively participate in human resources related activities including recruiting, performance management, employee relations, and problem resolution decisions.

Qualifications:

• H.S. Diploma or Equivalency is required.


• 5 to 8 years of experience in business management, customer service, retail


• 2+ years being in financial services


• 2+ years of people management experience


• Successful with team development, coaching, leadership, communication and management skills, with a true passion for service.


• Ability to drive between branches for coverage and oversight.


• Flexibility to work full time (40-45 hrs/week) and manage the branch to open, close, and operate according to these hours:


• Mon–Friday 8:00 am-6:00 pm


• Keys to success include having a service-oriented mindset (you go above and beyond to meet member needs), being a consultant (you offer expert advice and tailored solutions that keep members coming back for more), take accountability very seriously (you will treat the branch as your own business, taking pride in every success and learning from every setback), being an advocate (you’ll embody CCU’s values and mission, ensuring the branch not only meets but exceeds its goals).

Compensation:

The annual salary range for this role is $67,980 to $108,768. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [e-mail] or 877-275-2228.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.