Branch Manager

LAFCU; Lansing (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

LAFCU in Lansing, MI is seeking a Branch Manager to lead daily branch operations, develop employees, and deliver a superior member experience.

Reporting to the Chief Experience Officer, you will drive branch goals, manage staffing, and represent LAFCU in the community.

Qualifications

• Five to ten years of related experience.
• Bachelor’s degree or equivalent certifications in Finance/Business.
• Strong leadership, coaching, and communication skills.
• Ability to build relationships and handle sensitive information with discretion.
• Strong organizational skills and ability to manage competing priorities.
• Knowledge of credit union regulations, policies, and procedures.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Lead and develop your team, including coaching and performance reviews.
• Drive branch success by monitoring goals, productivity, and budget performance.
• Manage daily operations and scheduling to balance workloads.
• Communicate effectively through regular team meetings and updates.
• Support members by evaluating loan applications within authority.
• Maintain security and compliance and assist with audits.
• Represent LAFCU in the community through engagement and volunteer opportunities.
• Lead projects and changes to improve operations and member experience.

Skills

Leadership

Coaching

Communication

Relationship building

Organizational skills

Discretion

Travel readiness

Education

Bachelor's degree or equivalent certifications in Finance or Business

Tools

Microsoft Word

Microsoft Excel

Job description

• Location 106 N MARKETPLACE BLVD,Lansing, MI, 48917-7753,United States
• Employee Type Exempt

Contact information

• Name Candace Williams
• Email [e-mail]

Description

At LAFCU, we believe in People Helping People. We're seeking a Branch Manager who brings a passion for developing employees, building relationships, and delivering an exceptional member experience.

Reporting to the Chief Experience Officer, you'll lead a productive, engaged team while overseeing daily branch operations, supporting business goals, and representing LAFCU in the community.

What You’ll Do

Lead and develop your team: Train employees, provide ongoing feedback, conduct quarterly coaching sessions and annual performance reviews, and address performance concerns.

Drive branch success: Monitor individual and branch goals, productivity, profitability, and budget performance. Coach employees to achieve results while delivering quality member service.

Manage daily operations: Coordinate staffing and schedules, balance workloads, reduce wait times, and ensure employees fulfill their responsibilities.

Communicate effectively: Hold regular team meetings, share organizational updates, and establish clear, consistent expectations.

Support members: Resolve complex concerns and evaluate member and loan applications and requests for products and services within established authority and guidelines.

Maintain security and compliance: Ensure employees follow policies and security procedures, prepare staff for emergency responses, support audits, and address findings.

Build community relationships:

Represent LAFCU through community engagement and volunteer opportunities.

Lead improvements:

Coordinate projects and recommend changes that strengthen operations, teamwork, and the member experience.

Maintain a professional, welcoming branch environment and communicate facility maintenance needs.

Requirements

What You’ll Bring

Five to Ten years of similar or related experience.

A bachelor’s degree or formal industry-recognized certifications considered equivalent to a bachelor’s degree in Finance or Business.

Strong leadership, coaching, and communication skills.

The ability to build relationships, resolve conflicts, and handle sensitive information with discretion.

Strong organizational skills and the ability to manage competing priorities.

Knowledge of applicable credit union regulations, policies, and procedures.

Proficiency with Microsoft Word, Excel, and standard office technology.

Availability for frequent travel between branch locations with travel times up to one hour.

Summary

WHY LAFCU?

LAFCU is a credit union that’s been serving our community for 90 years. We have expanded to provide financial services to people and businesses across the entire state of Michigan. We are very involved in serving our community and you'll see LAFCU rolling up their sleeves and giving back.

We are a full service financial institution; providing relevant products and services such as overdraft protection, debit and credit cards, savings and checking accounts, auto loans, mortgage loans and much more.

With a particular focus on serving people of modest means, LAFCU is committed to enhancing its members' financial well-being and creating long-lasting positive change across generations. Awarded the prestigious Dora Maxwell Social Responsibility Community Service Award, LAFCU is known for its people-helping-people mission, which has led to award-winning financial literacy programs for all ages. A three-time honoree as a national Best Credit Union to Work For, named a Best Place to Work for Women, and recognized globally for its diversity, equity, and inclusion initiatives, LAFCU stands out

In addition to our competitive compensation package; including 401k, we have a strong tuition assistance program; and believe strongly in work/life balance.

LAFCU actively promotes diversity, equity, and inclusion in our workplace. We welcome and encourage applicants from all backgrounds to apply, as we believe diverse perspectives contribute to our overall success.