Branch Manager

Airgas, Inc.; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid holidays

Job summary

Airgas, Inc. in Lakeland, FL is hiring a Branch Manager to oversee daily store operations, drive sales and margin goals, and deliver excellent customer service. You will nurture inventory levels, balance expenses, and ensure safety and regulatory compliance while leading a motivated team.

The role focuses on promoting sales, supporting the outside team, processing daily financials, and maintaining accurate reports. Strong leadership and customer-facing experience are required.

Qualifications

• High school diploma or equivalent.
• Proven managerial experience in a customer-facing environment with P&L management and KPIs.
• People management: guide, develop and support team members respecting policies and laws, fostering growth.

Responsibilities

• Oversee daily store operations to achieve or advance sales and margin goals.
• Provide professional customer service for internal and external customers and inquiries.
• Support outside sales in nurturing existing client relationships and welcoming new business opportunities.
• Process daily financial transactions and maintain accuracy of cash reports, pricing and receipts.
• Maintain accuracy of back orders, open orders, and PO expedite reports.
• Cultivate inventory levels and ensure timely product delivery.
• Lead training for inside sales on product knowledge, policies and safety.
• Conduct periodic performance reviews for branch staff.
• Bridge employees and management with mentorship and guidance from HR and senior leadership.
• Nurture customer relationships and ensure exceptional service.
• Support team alignment with company policies and applicable laws.

Skills

People Management

Profit & Loss

KPIs

Customer service

Conflict resolution

Sales support

Team coaching

Safety compliance

Education

Bachelor Degree in related field

Tools

SAP

Job description

R10102372 Branch Manager (Open)

Location:

Lakeland, FL - Retail shop

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Branch Manager in Lakeland, FL!

We are looking for you!

• Monday - Friday, no weekend work!
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses through purchase supporting. Additionally, the Branch Manager fosters facility and staff alignment to safety and regulatory standards, empowering team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency.

• Provide professional customer service for all internal and external customers and call-in product, pricing, and technical inquiries.
• Support the outside sales team innurturingexisting client relationships andwelcomingnew business opportunities.
• Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports.
• Cultivate and refineappropriate cylinder and hard goods inventory levels for the branch.
• Process orders accurately and coordinate timely product delivery.
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety,ensuring the confidence thatall associates canperformessential branch functions.
• Conduct periodic performance reviews for branch associates.
• Act as abridgebetween employees and management,providing performance mentorshipand guidance in collaboration with Human Resources and senior management.
• Nurture customer relationships and foster understanding to provide exceptional customer service.
• Guide, develop, and support team members in alignment with organizational policies and applicable laws.

________________________

Are you a MATCH?

Required Qualifications:

• High school diplomaor equivalent.
• Proven managerial experience in a customer-facing environment, coupled with demonstrated expertise in Profit and Loss (P&L) management and the strategic use of Key Performance Indicators (KPIs) to drive performance.
• People Management: Guide, develop, and support team members in alignment with organizational policies and applicable laws, fostering an environment of continuous growth and collaboration.
• Conflict Resolution: Nurture customer relationships and foster understanding to address concerns openly, creating alignment and delivering exceptional customer care.
• Background in supporting and leading teams within aretail or industrial distribution environment.
• Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
• Proficientcomputer skills and an interest in learning new digital tools.The ability to navigatemultiple priorities concurrently.
• Self-motivated with a focus on contributing to the overall team's success.
• Excellentverbal and written communication skills to effectively act as a bridge between staff and management.

Preferred Qualifications:

• Bachelor Degree in related field.
• 5+ years experience in sales with atrack record of meaningful contributions and experience in the welding industry.
• Experience withinventory cultivationandvendor relationshipsupport.
• Computer experience or basic knowledge of SAP.

________________________

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

_________________________

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

_________________________

California Privacy Notice