Branch Manager

Sonepar Canada, Inc.; La Vergne (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Shareholder opportunity

Disability insurance

Life insurance for family

Wellness program

Gym reimbursement

Employee Assistance Program

Job summary

Crawford is seeking a strong leader to direct sales activities at the branch and drive customer relations with responsive service. You will oversee staffing, budgeting, and budgeting for inventory while ensuring profitability and compliance with policies.

You will promote vendor collaborations, maintain performance expectations, and guide teams to deliver excellent customer experiences, while upholding safety and confidentiality standards across operations.

Qualifications

• Knowledge of electrical products and applications.
• Skilled in selling products & services, negotiating sales, pricing and terms.
• Ability to effectively communicate information and present ideas and solutions to customer.
• Ability to add, subtract, multiply and divide units of measure and calculate discounts and commissions.
• Strong customer service and communication skills.
• Work ethic with organizational skills and multi-tasking ability.
• Maintain confidentiality of sensitive business information.

Responsibilities

• Directs the sales activities of the branch and sales team.
• Develops and maintains customer relations with exceptional service.
• Oversees customer complaint resolution with timely, positive outcomes.
• Follows company credit and return policies.
• Promotes product promotions and vendor relationships to grow sales and margins.
• Interviews and hires to fill positions and evaluates staff performance.
• Manages branch budget, inventory and overhead goals.
• Represents the business interests professionally and ethically.

Skills

Customer service

Communication

Sales negotiation

Pricing terms

Safety awareness

Organizational skills

Confidentiality

Education

Four-year college degree preferred

2-year associate degree or equivalent

Job description

Responsibilities

Sales & Customer Service

• Directs the sales activities of the branch and sales team
• Develops and maintains customer relations with “whatever it takes” service
• Oversees decision making and resolution of customer complaints ensuring proper handling, timely solution and positive customer experience
• Follows company credit and return policies

Marketing & Vendor Relations

• Promotes and supports company-wide product promotions by displaying or demonstrating products, promoting uses and saleable features to customers
• Cooperates with vendors, manufacturers and co-workers to build a team approach and to promote a positive work environment
• Develops and maintains professional relationships with vendors and other business partners

Resources & Employee Relations

• Interviews and hires to fill open or new positions, following company policies and procedures and complying with legal requirements
• Evaluates employee performance and compensation following company procedures
• Enforces company policies, recognizes personal problems and takes corrective action, applies appropriate employee counseling and discipline, including termination when necessary

Management & Leadership

• Represents the company’s business interests at all times, in a positive and professional manner, by conducting business transactions and communications in a fair and ethical manner
• Complies with all company policies, and supports corporate department procedures, such as Credit, Pricing, Accounting, Operations and HR
• Assigns or delegates job duties necessary to run a smooth and efficient branch operation and facility, with minimal use of overtime
• Responsible for the productivity, quality of work and morale of staff
• Requires daily use of internal email and other communication systems to keep current in job knowledge, changes in company policies or practices, and to ensure timely delivery of necessary company communications
• Sets the example of a positive attitude with employees and peers

Operations & Budgeting

• Maintains building interior/exterior, vehicles and equipment, with a clean and neat appearance and in proper working condition
• Creates and maintains a safe working environment for employees and complies with company and legal safety rules and regulations
• Responsible for safeguarding assets of the branch including inventory, fixed assets, equipment & cash
• Creates annual branch budget, including sales, GP, inventory and overhead goals
• Successfully operates branch within budget forecast, meeting or exceeding profitability goals, reaching inventory turns and controlling overhead expenses
• Develops and executes a sales plan to increase market share, grow sales and increase gross margins

Qualifications

• Four-year college degree preferred with a minimum of 2-year associates degree or equivalent from a college or technical school.
• Minimum of 4 years of industry related experience, such as product, sales, purchasing, project or operations. Previous management or supervisory experience preferred.
• Must hold a valid driver’s license and maintain acceptable driver history and insurance coverage.
• Knowledge of electrical products and applications.
• Skilled in selling products & services, negotiating sales, pricing and terms.
• Ability to effectively communicate information and present ideas and solutions to customer.
• Ability to add, subtract, multiply and divide units of measure, using whole numbers, common fractions, and decimals as well as calculate figures, such as discounts, percentages, and commissions.
• Possess strong customer service and communication skills.
• Have a strong work ethic including organizational skills with the ability to prioritize multiple tasks.
• Maintain confidentiality of sensitive business information in an honest and ethical manner.
• Attitude and knowledge of safety in working environment.

What We Offer You

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer. Crawford is a subsidiary of Sonepar USA.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .