Branch Manager

Socket.dev; La Habra (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in the United States seeks a Branch Leadership professional to drive sales, manage banking operations, and lead a team to deliver excellent customer service.

The role emphasizes sales strategy, staff development, regulatory compliance, and community engagement. Strong people skills and banking knowledge are essential, with guarantee of competitive compensation and benefits.

Qualifications

• Bachelor’s degree or equivalent experience in accounting, business administration, or related field.
• Seven years of banking experience and five years in a management role.
• Fluent English; Korean language skills preferred.

Responsibilities

• Drive sales and branch growth through new business, referrals, and retention.
• Lead, mentor, and coach branch staff to meet performance goals.
• Ensure exceptional customer experience and address escalated issues.
• Oversee daily operations, compliance, and risk management.
• Maintain regulatory and policy compliance and conduct audits.

Skills

Leadership

Communication

Mentoring

Sales strategy

Regulatory knowledge

Problem-solving

Education

Bachelor’s degree in accounting or business

Tools

Banking systems

Digital platforms

Office software

Job description

Sales & Business Development:

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
• Collaborate with team members to identify customer needs and recommend tailored financial solutions.
• Build relationships with customers and the local community to promote the bank’s products and services.
• Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.

Team Leadership & Development:

• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboarding of all new employees along with the Operations Manager.

Customer Experience:

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
• Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
• Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight:

• Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management:

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Education/Credentials

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.

Prior Experience

• Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills

• English: Written and Verbal: Fluent
• Required: Strong leadership, organizational, and problem-solving skills.
• Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Required: Proven ability to achieve sales goals and develop effective business strategies.
• Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
• Required: Proficiency with banking systems, digital platforms, and standard office software applications.
• Additional Languages: Korean preferred

The salary range for this full-time position is $100,000.00 - $135,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.