Branch Manager

KALSEE Credit Union; Kalamazoo (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Paylocity is seeking an experienced branch leader in Kalamazoo to coach and develop a team, ensure exceptional member service, and manage onboarding, training, and daily operations. The role emphasizes compliance, lending support, and building a positive, high-engagement work environment.

The ideal candidate will have strong communication skills, prior management experience, and the ability to drive growth and profitability while maintaining a secure branch setting.

Qualifications

• High School Diploma is required.
• Bachelor's Degree preferred.
• Management experience is preferred.
• Excellent verbal and written communication skills are required.

Responsibilities

• Coach, mentor, and develop team members through regular feedback, goal setting, and hands on learning that builds confidence and capability.
• Cultivate a positive, supportive team culture focused on delivering exceptional, personalized member service.
• Lead the branch in achieving growth, member engagement, and profitability targets by motivating employees and identifying opportunities to strengthen member relationships.
• Serve as a lending resource by assisting with loan interviews, decisions, and coaching employees to expand their lending skills.
• Keep the branch team informed, trained, and prepared by communicating updates to procedures, systems, and product knowledge.
• Maintain a safe, secure, and welcoming branch environment by overseeing daily operations, cash controls, and facility needs.
• Partner closely with HR to support employee success, onboarding, coaching conversations, and compliance expectations.
• Resolve complex member or staff concerns with professionalism, empathy, and sound judgment.
• Ensure that member transactions are reviewed for compliance with Bank Secrecy Act / Anti-Money Laundering / OFAC regulations and participate in annual training.

Skills

People management

Communication

Organization

Time management

Education

High School Diploma

Bachelor's Degree preferred

Job description

Description

Lead the branch in delivering exceptional member service by coaching and developing employees to perform with confidence and accuracy in account transactions, loan applications, and new account openings. Foster a culture of continuous learning, constructive feedback, and high engagement to support employee growth and retention. Ensure branch operations run efficiently and profitably by proactively solving problems within established policies and guidelines. Maintain a positive, collaborative work environment that motivates employees to achieve performance goals and provide an outstanding member experience.

Duties & Responsibilities

• Coach, mentor, and develop team members through regular feedback, goal setting, and hands on learning that builds confidence and capability.
• Cultivate a positive, supportive team culture focused on delivering exceptional, personalized member service.
• Lead the branch in achieving growth, member engagement, and profitability targets by motivating employees and identifying opportunities to strengthen member relationships.
• Serve as a lending resource by assisting with loan interviews, decisions, and coaching employees to expand their lending skills.
• Keep the branch team informed, trained, and prepared by communicating updates to procedures, systems, and product knowledge.
• Maintain a safe, secure, and welcoming branch environment by overseeing daily operations, cash controls, and facility needs.
• Partner closely with HR to support employee success, onboarding, coaching conversations, and compliance expectations.
• Resolve complex member or staff concerns with professionalism, empathy, and sound judgment.
• Ensure that member transactions are being reviewed for compliance with Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.

Requirements

• High School Diploma required, Bachelor's Degree preferred
• Minimum two years lending experience preferred
• Previous management experience preferred
• Ability to relate to people effectively
• Well organized with ability to manage planned workload with on-going interruptions and redirection
• Excellent verbal and written communication skills