Branch Manager

East West Bank; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

East West Bank is seeking a Branch Manager in Houston to lead branch operations, drive business development, and ensure exceptional customer service. You will collaborate with product managers to refer bank products to partners and ensure adherence to policies and compliance.

The role requires strong leadership and a track record in branch profitability. The ideal candidate has several years of supervisory experience, plus knowledge of commercial lending and financial reporting.

Qualifications

• High school diploma or GED preferred.
• 5 years of functional or professional experience.
• 3 years of supervisory or managerial experience.
• 3 to 5 years of related experience and/or training including strong commercial lending or product knowledge.
• Ability to read, analyze and interpret balance sheets.
• Ability to effectively present information and respond to questions from groups of managers, staff, customers, and the general public.

Responsibilities

• Plan, coordinate and monitor the overall activities and operations of a full service branch office.
• Communicate with existing and potential customers to introduce products and services.
• Solicit customers, businesses, communities, and civic organizations to generate new business; conduct training.
• Develop branch business plan to maximize profitability for banking products.
• Ensure custody and control of assets, records, loan collateral, and securities.
• Prepare financial and regulatory reports required by law and senior management.
• Represent the bank at community events to promote products and services.
• Oversee performance management of branch staff and supervise subordinate staff.
• Carry out supervisory responsibilities per policies and laws.
• Interviewing, hiring, training employees; planning, assigning and directing work; appraising performance.

Skills

Balance sheet analysis

Customer communication

Sales & business development

Leadership & supervision

Education

High school diploma or GED

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Overview

East West Bank is currently seeking a Branch Manager. This position is responsible for business development and bank product sales. The BM manages the branch using effective strategies to make sure that annual branch goals are met, provides exceptional customer service to all clients, works with other product managers to refer bank products to business partners, and maintains adherence to all policies and procedures to ensure compliance.

Responsibilities

• Plan, coordinate and monitor the overall activities and operations of a full service branch office, including tracking and monitoring sales and customer service performance against established plans and objectives
• Communicate with existing and potential customers in the branch and through outside solicitation efforts to introduce products and services to new consumers and commercial businesses
• Solicit customers, businesses, communities, and civic organizations to generate new business; conduct sales, service, and product training for staff
• Develop branch business plan to ensure maximum profitability for targeted banking products
• Ensure that procedures for custody and control of assets, records, loan collateral, and securities are performed
• Prepare financial and regulatory reports required by law, regulations, and senior management
• Represent the bank at community functions and community organizations to market and promote bank products and services
• Oversee performance management of branch staff; manages one or more subordinate supervisors who supervise other employees throughout the branch
• Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws
• Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Perform other duties as assigned

Qualifications

• High school diploma or GED preferred
• 5 years of functional or professional experience
• 3 years of supervisory or managerial experience
• 3 to 5 years of related experience and/or training including strong commercial lending or product knowledge
• Ability to read, analyze and interpret balance sheets
• Ability to effectively present information and respond to questions from groups of managers, staff, customers, and the general public

Compensation

The base pay range for this position is USD $70,000.00 per year to USD $100,000.00 per year. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.

East West Bank is an equal opportunity employer.