Branch Manager

Hertz; Honolulu, Northern (HI, KY); Hybrid; USD 60,000 - 81,000; Full time

Benefits offered by this job

Holiday Pay

Career growth opportunities

Paid training to expand your skills

Medical, Dental & Vision after 30 days

40% off Hertz rentals

Job summary

Hertz is seeking a Branch Manager in Honolulu to lead daily operations, oversee staff, and drive profitability while delivering exceptional customer service. The role demands strong leadership, vendor relations, and strategic oversight of reservations, revenue management, and operational procedures.

The position emphasizes achieving area goals, coaching staff, and maintaining a positive employee culture with a focus on safety and service excellence.

Qualifications

• High School Diploma or GED required.
• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism a plus.

Responsibilities

• Develop and monitor the annual business plan for profitability.
• Direct reservations and pick-ups; maintain vendor relations.
• Implement location strategies to maximize profitability and revenue.

Skills

Organized

Cross-functional teamwork

Excel proficiency

PowerPoint

Time management

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Local Candidates Only

Onsite Location Address: 452 Kalewa St, Honolulu, HI 96819

The Branch Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

What You’ll Get:

• The starting salary for this role is $70,000 annually, commensurate of experience.
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental

Responsibilities:

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
• Handle or assist in the resolution of customer service issues
• Ensure a high level of customer service is maintained at or above the area goals
• Coach all staff and empower staff to engage in problem resolution and customer relations
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
• Shift hours may vary depending upon business need.

Educational Background:

• High School Diploma or GED required

Professional Experience:

• Previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams
• Proficiency in Technology

Skills:

• Highly organized.
• Ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
• Strong Time Management skills
• Customer service aptitude - Ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills