TNC Branch Manager

Hertz; Washington, Northern (District of Columbia, KY); Hybrid; USD 59,000 - 72,000; Full time

Job summary

The Hertz branch in Washington, DC seeks a Branch Manager to lead daily operations, drive profitability, and ensure exceptional customer service across Hertz brands. You will guide a diverse team, manage budgets, vendors, and safety while delivering results aligned with corporate goals.

Responsibilities include developing the annual business plan, optimizing revenue per unit, coaching staff, and conducting performance reviews. A valid driver's license is required.

Qualifications

• High School Diploma or GED required
• Associates degree preferred
• Experience in management in a fast-paced environment
• Knowledge of customer service resolution practices
• Excellent communication techniques

Responsibilities

• Direct and organize all reservations and pickups, develop relationships with vendors
• Develop and implement location strategies to maximize profitability and revenue
• Handle or assist in the resolution of customer service issues
• Coach staff and empower them to engage in problem resolution
• Conduct Monthly Business Reviews and KPI knowledge checks
• Maintain positive employee relations and ensure policies are followed

Skills

Highly organized

Cross-functional teams

Time management

Communication skills

Customer service

Adaptable

Leadership

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Excel

PowerPoint

Job description

The Branch Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit

Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys

Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.

Handle or assist in the resolution of customer service issues

Ensure a high level of customer service is maintained at or above the area goals

Coach all staff and empower staff to engage in problem resolution and customer relations

Be active in attending/hosting outside sales meetings or events to promote the company and branch location

Continue to increase the market penetration of the branch and increase revenue

Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives

Actively participate in the training, coaching, and mentoring of all Branch staff

Complete performance reviews with all Branch staff discuss strengths and development opportunities

Hold weekly staff meetings to keep employees motivated and informed of business operations

Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge

Maintain an environment of positive employee relations

Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Must have a valid driver's license and a clean motor vehicle record.

Wages: $65,000.00/annually

Educational Background:

• High School Diploma or general equivalency diploma required. Associates Degree preferred.

Professional Experience:

• Previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams
• Proficiency in Technology

Knowledge:

• Financial and business acumen
• Customer service resolution practices
• Excellent communication techniques
• Coaching ability
• Labor & Employment laws
• Operations Management
• Project Management
• Analysis and report modeling understanding

Skills:

• Highly organized.
• Ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
• Strong Time Management skills
• Customer service aptitude - Ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills

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