Branch Manager

Gulf Coast Bank and Trust Company; Hattiesburg (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Mississippi is seeking a Branch Manager to direct staff and branch operations, driving customer service excellence and sales performance. You will lead business development, manage loans and deposits, and symbolize the bank in the community.

Strong leadership and regulatory knowledge are essential. Primary responsibilities include coaching staff, ensuring compliance, hiring and performance management, and implementing campaigns to boost morale and sales while

Qualifications

• Four-year college degree or 3–5 years relevant branch operations and/or proven sales negotiation experience.
• Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
• Ability to work independently, maintain confidentiality, problem solve, supervise a team.
• General knowledge of banking products and various computer software (MS Office).
• Excellent customer service, written and oral communication, and presentation skills.

Responsibilities

• Direct and supervise staff and branch operations to maximize revenue and service quality.
• Maximize branch revenues, deposits and loans while minimizing losses.
• Develop business through staff-led calling, referrals to Mortgage and Wealth lines.
• Build and maintain relationships with clients via calls and community engagement.
• Deploy resources to optimize individual and team performance.
• Monitor staff, provide coaching and take action to ensure quality and schedules.
• Ensure branch compliance with bank policies, procedures, and audits.
• Prioritize and communicate promotional campaigns and product initiatives.
• Represent the bank in local community organizations.
• Perform general management duties including hiring, evaluations, promotions or terminations.
• Develop subordinate staff, plan staffing needs, assign work and meet sales goals.
• Develop programs and rewards to increase morale and reduce turnover.
• Identify training needs and implement plans to meet them.

Skills

Sales negotiation

Customer service

Communication skills

Presentation skills

Independent work

Education

Four-year college degree or 3–5 years relevant branch operations experience

Tools

MS Office

Job description

SummaryThe Branch Manager will direct and supervise staff and operational activities in the assigned branch location and promote positive bank image within the community, ensuring delivery of quality customer service and achievement of sales goals.

Responsibilities

• Accountable for maximizing branch revenues, deposits and loans and minimizing operating losses.
• Performs and holds staff accountable for business development within the branch, loan generation, and referrals to other lines of business (i.e. Mortgage, Wealth Management).
• Maintains and develops relationships with existing and potential clients by conducting calls.
• Deploys resources to optimize individual and team performance.
• Monitors employee activities to assist with problems, provide coaching, and take necessary actions to ensure work quality, exceptional customer service, and adherence to schedules.
• Ensures branch compliance with bank policies, procedures, and audit requirements.
• Prioritizes, manages, and communicates promotional campaigns and product initiatives.
• Represents bank in local community organizations.
• Performs general management duties, including hiring of staff, conducting performance evaluations, and promotions or terminations as necessary.
• Responsible for development of subordinate staff, estimating personnel needs, assigning work, and meeting completion dates and sales goals.
• Develops programs and reward systems to increase morale and reduce turnover.
• Identifies training needs and opportunities; develops and implements plan to meet needs.
• Performs additional duties as assigned.

Requirements

Skills/Experience/Education

• Four-year college degree or 3–5 years relevant branch operations and/or proven sales negotiation experience.
• Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
• Ability to work independently, maintain confidentiality, problem solve, supervise a team.
• General knowledge of banking products and various computer software (i.e. MS Office).
• Excellent customer service, written and oral communication, and presentation skills.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required and may be revised as business needs evolve.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.