Branch Manager

Spero Financial Federal Credit Union

Greenville (SC)

On-site

USD 60,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Health Insurance Coverage

401(k) Retirement Plan

Paid time off

Flex time

Wellness Program

Company events

Job summary

Spero Financial is seeking a Branch Manager in Greenville, SC to lead by example, drive branch production, and coach staff for top-tier service. You will ensure financial, operational, and service excellence while guiding growth and member education on Spero Financial products.

Ideal candidates have 2–5 years of retail branch experience, a bachelor’s degree or equivalent, and strong interpersonal/communication skills to support a frictionless member experience.

Qualifications

Two to 5 years of similar or related retail branch experience.
Bachelor’s degree or equivalent certifications; combination of skills acceptable.
Knowledge of BSA compliance, CIP, OFAC and AML policies and procedures.

Responsibilities

Lead branch production by example and coaching staff.
Ensure branch meets organizational, financial, operational, and service excellence.

Skills

Interpersonal skills

Communication skills

Leadership

Adaptability

Professionalism

Education

Bachelor's degree or equivalent certifications

Job description

At Spero Financial (formerly SC Telco Federal Credit Union), we’re more than just a credit union — we are a team of financial coaches, resolution-seekers, and thought leaders committed to enhancing the financial lives of the members we serve. Named a Best Credit Unions to Work For in the Nation by American Banker five years in a row, and one of the Best Places to Work in South Carolina six years in a row, we believe taking care of our teammates is one of the most powerful ways to invest in our members' future.Spero team members enjoy a surplus of perks and benefits .

Committed to our staff, our members, and our community.

We're looking for energetic people to join our dynamic team; people with passion for helping individuals soar financially. As a company, we believe in investing in our most valuable asset — our team members — and approaching every decision with the spirit of a warrior, the heart of a servant, and the mind of a champion.

Spero Financial is an equal opportunity employer (opens in new tab) . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Position:Branch Manager

Location: Greenville, SC

Job Id:478

# of Openings:1

Role

As a Branch Manager, you are responsible for driving branch production through leading by example and effectively relaying tactics and best practices to the branch team. You will ensure the branch meets organizational, financial, operational, and service excellence. You will monitor growth goals and targets and maintain a high quality of service by ensuring teammates are maximizing opportunities to educate members on Spero Financial products and services. You are responsible for providing directives, developing, motivating, and coaching branch staff on an ongoing basis. The ideal Branch Manager should have strong interpersonal and communication skills, keen attention to detail, adaptability, and professionalism. Those skills ensure you will support the mission, vision, and values of Spero Financial. You will proactively work with support departments and other member serving channels, such as TellerLink and Lending to ensure you are providing a frictionless member experience.

Major Duties and Responsibilities

Ensures that appropriate steps are taken to correct unsatisfactory conditions in the branch.
Conducts operational and sales/service training and coaching with all branch staff.
Administers monthly and in-moment coaching and performance evaluations and recommends appropriate personnel action.
Responds to member questions, concerns, or complaints in a courteous and timely manner and escalates as necessary.
Monitors operational and sales activities in the branch to ensure they are complying with Spero Financial policies and procedures and reports any discrepancies.
Facilitates on the job training for team members.
Proactively builds relationships with members, community organizations, Select Employee Groups (SEGs), other financial institutions, and similar groups and business development opportunities.
Leads and coordinates sales efforts for the branch through outbound calling, onboarding, and referrals to ensure goals are met.
Approves and monitors branch time off requests.
Performs other job-related duties as assigned.

Knowledge and Skills

Experience: Two to 5 years of similar or related retail branch experience Education/Certifications/Licenses: A bachelor’s degree, or achievement of a specialized or formal certifications or licensing equivalent to a bachelor’s degree. Or any combination of related skills and experience. Interpersonal Skills: Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a high degree of confidentiality and discretion requiring diplomacy and tact and excellent communication skills Other Skills: Maintain knowledge with training in BSA Compliance - every staff member is required to uphold the credit union’s compliance with the Bank Secrecy Act (BSA), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) policies and procedures. This includes required BSA reporting. Specific functions such as tellers and front-line staff within Spero Financial will take into consideration the awareness of unusual or suspicious activity that is relevant to the department and report such activity. In addition to any other assigned training courses, BSA, CIP, OFAC and AML related courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Required to maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, and Office of Foreign Assets Control requirements. Comply with all Spero policies and procedures to ensure compliance with such regulations.

Investing and taking care of our people is how we are taking the lead in investing in a brighter future for everyone.

Health Insurance Coverage