Branch Manager

Pine Environmental Services LLC; Fountain Valley (CA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

PTO 3 weeks to start

401(k) with company match

Medical, Dental, Vision Insurance

8 paid company holidays

Professional development opportunities

Job summary

Pine Environmental Services LLC in Fountain Valley, CA seeks a results-driven leader to direct the day-to-day operations of the branch, delivering outstanding customer service, high-quality equipment, and achieving rental and sales revenue targets. The role emphasizes people leadership, process discipline, and a safety-first culture.

You will hire and develop staff, coach teams to perform efficiently, ensure compliance with company policies, manage workflow from order through delivery to

Qualifications

• Bachelor's Degree or equivalent years of experience in relevant fields.
• Three to five years of related experience.
• Experience in environmental testing, environmental industry and/or NDT/NDE preferred.
• Knowledge of the equipment rental industry highly preferred.

Responsibilities

• Hire, train, and develop staff to ensure all functions are performed competently and efficiently, set clear expectations for performance, and evaluate results
• Manage and coach team members for success and empower them to make good business decisions
• Engage in staff activities and hold staff accountable for delivering results
• Create a professional workplace and model acceptable behavior
• Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, and PPE requirements
• Maintain an efficient, clean, and organized branch
• Ensure all equipment meets Pine quality standards
• Confirm that customers are receiving clean, calibrated, and working equipment
• Follow operations workflow procedures from order through delivery and returns through invoicing
• Confirm compliance with all company state and federal policies and procedures
• Support other locations with equipment or other services
• Primary after-hours contact for the location
• Ensure excellent customer experience through each key touchpoint
• Deliver exemplary service and quality products
• Monitor and lead proactive customer satisfaction efforts
• Partner with other departments as internal customers to achieve goals
• Resolve any discrepancies that impact customer satisfaction
• Ensure rental and sales revenue goals are achieved
• Follow up on new and expanded business opportunities and identify new revenue channels
• Focus on customer retention methods
• Perform other duties, as assigned or required

Skills

Staff leadership

Operations management

Customer service

Safety culture

P&L experience

Communication skills

Analytical thinking

Education

Bachelor's Degree

Job description

Summary

Direct the day-to-day activities of a Pine facility to deliver outstanding customer service, exceptional equipment quality, and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals, revenue growth and profitability, and maintain a safe work environment.

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

Primary Responsibilities

• Hire, train, and develop staff to ensure all functions are performed competently and efficiently, set clear expectations for performance, and evaluate results
• Manage and coach team members for success and empower them to make good business decisions
• Engage in staff activities and hold staff accountable for delivering results
• Create a professional workplace and model acceptable behavior
• Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, and PPE requirements
• Maintain an efficient, clean, and organized branch
• Ensure all equipment meets Pine quality standards
• Confirm that customers are receiving clean, calibrated, and working equipment
• Follow operations workflow procedures from order through delivery and returns through invoicing
• Confirm compliance with all company state and federal policies and procedures
• Support other locations with equipment or other services
• Primary after-hours contact for the location
• Ensure excellent customer experience through each key touchpoint
• Deliver exemplary service and quality products
• Monitor and lead proactive customer satisfaction efforts
• Partner with other departments as internal customers to achieve goals
• Resolve any discrepancies that impact customer satisfaction
• Ensure rental and sales revenue goals are achieved
• Follow up on new and expanded business opportunities and identify new revenue channels
• Focus on customer retention methods
• Perform other duties, as assigned or required

Knowledge, Skills, Core Competencies

• Traditional qualities of good attitude, behavior, management practices required
• Technical and customer-centric focus required
• Analytical thinker with a solution orientation
• Profit and loss experience a strong plus
• Proactive approach with a high sense of urgency to succeed
• Excellent written and verbal communication skills
• Effective leadership, motivational, and organizational skills
• Demonstrated success leading people
• Basic mechanical aptitude

Education/Experienc

• Bachelor's Degree or equivalent years of experience in environmental testing, operations management, customer-focused commercial or retail management required
• Three to five years of experience in one of the disciplines above required in addition to the degree requirements
• Experience as a consultant in environmental testing, environmental industry and/or NDT/NDE experience preferred
• Knowledge and experience in the equipment rental industry highly preferred

This is a safety-sensitive position. Fast-paced office and warehouse environment with some field travel by car or air for meetings, training, and customer visits.

Essential Functions

This position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 50 lbs. assisted or unassisted and requires the ability to drive a Pine vehicle.

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

Pine Environmental Services believes in the growth and development of a diverse workforce. EOE/M/F/D/V