Branch Manager

Allredi LLC.; Fairfield (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Benefits

Paid time off

Job summary

Allredi LLC in Fairfield, CA is seeking an experienced Branch Operations Manager to oversee sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental and service operations. Work is day-shift with some evenings and weekends required to meet business goals.

Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually! The role emphasizes end-to-end process ownership, team development, and strong customer relationships, while driving

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience).
• Experience in operations management within a distribution or industrial setting; blast and coatings knowledge a plus.
• Strong leadership and ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills.
• Strong analytical mindset with data-driven decision ability.
• Proficiency in inventory management, logistics, and order processing systems.
• Problem-solving aptitude with proactive approach.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Collaborate with the sales team to understand customer requirements and prepare quotations.
• Provide exceptional customer service; address inquiries and maintain client relationships.
• Identify upselling and cross-selling opportunities.
• Oversee end-to-end order fulfillment; ensure accurate processing and timely shipping.
• Coordinate with internal departments for picking, packing, and shipping.
• Monitor order status and resolve delays or issues.
• Manage warehouse operations, inventory, layout, and processes.
• Coordinate inbound/outbound shipments with logistics to optimize transportation.
• Supervise delivery and rental processes; track availability and returns.
• Ensure maintenance and repair of equipment; schedule service appointments.
• Recruit, train, and develop an operations team; provide coaching.
• Foster a positive, collaborative work environment.
• Cultivate strong relationships with key customers and resolve escalations.
• Drive branch profitability; monitor budgets and implement revenue strategies.
• Identify cost-saving opportunities and reduce operating expenses.
• Lead process improvements to boost productivity, quality, and customer satisfaction.
• Monitor safety and quality; oversee the branch's safety program.

Skills

Leadership

Team management

Communication

Analytical skills

Inventory management

Logistics

Order processing

Problem solving

Data-driven decisions

Education

Bachelor's degree

Job description

As the industry-leading manufacturer and distributor of abrasive blasting equipment and supplies, our Fairfield location is critical to our overall business strategy, fueling Allredi's growth across North America. The Branch Operations Manager will play a pivotal role in ensuring the seamless execution of sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental, and service operations. Work is day-shift with some evenings and weekends required to meet business goals. Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually!

RESPONSIBILITIES AND DUTIES:

Sales Support and Customer Service:

• Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations.
• Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.
• Work closely with the sales team to identify upselling and cross-selling opportunities.

Order Fulfillment:

• Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.
• Coordinate with internal departments to ensure the timely picking, packing, and shipping of products.
• Monitor order status and address any delays or issues that may arise.

Warehousing and Logistics:

• Manage the warehouse operations, including inventory management, organization, and maintenance.
• Optimize warehouse layout and processes to enhance efficiency and minimize errors.
• Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.

Delivery and Rental:

• Supervise the delivery and rental processes, ensuring timely and safe transportation of products and equipment to customers.
• Coordinate rental equipment availability, maintenance, and returns.
• Implement measures to track and improve delivery and rental efficiency.

Service Operations:

• Oversee service operations, including maintenance and repair of equipment, ensuring quality standards are met.
• Collaborate with the technical team to schedule service appointments and ensure timely resolution of customer equipment issues.

Team Hiring and Development:

• Recruit, train, and develop a skilled and motivated operations team.
• Provide ongoing coaching and feedback to team members to enhance their performance and professional growth.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.

Building Strong Customer Relationships:

• Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.
• Act as a point of contact for customer escalations and ensure prompt resolution of issues.
• Collaborate with the sales team to gather customer feedback and insights for continuous improvement.

Profit and Loss Management:

• Take ownership of the branch's profit and loss performance. Drive the achievement of branch profitability goals while adhering to the annual budget
• Implement strategies to drive revenue growth and profitability, identifying opportunities for margin improvement.
• Analyze financial reports to make informed decisions that positively impact the branch's financial performance.

Operating Expense Reduction:

• Identify areas of cost optimization within the branch operations.
• Develop and implement initiatives to reduce operating expenses while maintaining quality and service levels.

Process Improvement:

• Continuously evaluate operational processes for efficiency and effectiveness.
• Lead process improvement initiatives to enhance productivity, quality, and customer satisfaction.
• Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program

QUALIFICATIONS AND REQUIREMENTS

In respect of the candidate profile:

• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Proven experience in operations management within a distribution or industrial setting. Knowledge of the Blast and Coatings industry is a plus.
• Strong leadership and team management skills with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills to collaborate effectively with various teams and customers.
• Strong analytical mindset with the ability to use data to drive informed business decisions.
• Proficiency in inventory management, logistics, and order processing systems.
• Problem-solving aptitude with a proactive approach to identifying and resolving operational challenges.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities