Branch Manager

Chelsea State Bank; Dexter (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Chelsea State Bank in Dexter, MI seeks an experienced Branch Manager to oversee daily branch operations, customer service, staffing, and facilities, ensuring open/close procedures and security compliance.

The role emphasizes coaching staff, meeting performance goals, promoting community engagement, and maintaining a professional, customer‑focused atmosphere while adhering to bank policies and regulatory requirements.

Qualifications

• Two years experience in a financial institution.
• Good written, verbal and supervisory skills.

Responsibilities

• Oversees branch daily banking activity and customer service.
• Manages staffing requirements and facilities maintenance.
• Ensures branch opens/closes and adheres to security policies.
• Coaches and develops branch team; conducts performance reviews.
• Promotes community involvement to support the bank's local focus.
• Directs staff to deliver prompt, accurate customer service.
• Ensures compliance with policies, regulations, including Bank Secrecy Act.
• Obtains NMLS licensing for real estate loan production.

Skills

Staff supervision

Customer service

Security procedures

Job description

Description

Summary: Oversees daily banking activity in a branch including customer service, staffing requirements and facilities maintenance.

Essential Duties:

• Ensures that the branch is opened and closed and stays current on security policies and procedures.


• Supervises vault operations and procedures.


• Maintains knowledge of branch policies and procedures with respect to approving or overrides of teller transactions.


• Responsible for ongoing coaching and career development of branch team.


• Well versed in community development and outside bank networking to further promote CSB as the full service community focused bank that we are.


• Applicant will be required to obtain NMLS licensing for production of real estate loans.


• Directs personnel in activities to ensure prompt, accurate and dependable customer service.


• Establishes and helps to attain internal performance objectives for branch office business volume.


• Handles customer problems and complaints; counsels customers with special needs or requests.


• Provides and maintains a professional business-like atmosphere within the branch office.


• Reviews staff for performance evaluations and recommend salary adjustments.


• Coordinates staff training when needed.


• Comply with all bank policies, regulations and laws applicable to carrying out duties and responsibilities, including but not limited to the Bank Secrecy Act.


• Regular attendance is an essential function.


• Other duties as assigned.

Requirements

• Two years experience in a financial institution


• Good written, verbal and supervisory skills