Branch Manager

Lendmark Financial Services; Concord (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Lendmark Financial Services in Concord, NC is seeking a Branch Manager to run daily operations of a full-service branch. You will lead lending activities, drive sales, supervise staff, and build community relationships to meet goals.

Responsibilities include staff coaching, loan decisions within limits, and ensuring client satisfaction while adhering to regulatory guidelines.

Qualifications

• High School Diploma or GED from an accredited institution.
• 0-3 years of consumer finance experience or related management role.
• Strong communication, organizational and sales skills.
• Experience with lending software is preferred.

Responsibilities

• Lead and motivate staff to meet goals for branch profitability and loan volume.
• Develop new business and build relationships within the community.
• Oversee hiring, training, performance reviews and staffing decisions.
• Ensure high-quality client service and compliance with guidelines.

Skills

Leadership

Sales

Customer service

Budgeting

Staff management

Communication

Lending knowledge

Education

High School Diploma

Tools

Lending software

Microsoft Windows

Excel

Word

Job description

Company Description Lendmark Financial Services is a consumer finance company that provides personal loans, auto loans, and retail sales financing to individuals and families. With nearly 550 community-based branches across 23 states, Lendmark supports customers through both planned and unplanned life events. The organization promotes a thriving, inclusive culture and emphasizes clear career paths for personal and professional development. Team members benefit from working in a growing company that values community engagement and customer-centered service. Lendmark encourages motivated professionals to explore long-term opportunities within its expanding branch network.

Summary:

The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager or other branch personnel.

Job Responsibilities:

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense. Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.
• Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction.
• All other duties as assigned.

Job Requirements:

• High School Diploma or GED from accredited institution
• 0-3 years of consumer finance experience or related industry or related management experience
• Effective communication, organizational and sales skills
• Personnel management skills and budgeting skills
• Proficient working knowledge of industry related lending software, Microsoft Windows, Excel and Word
• Ability to travel, occasionally overnight

Preferences:

• Industry-related experience
• Ability to relocate

While these preferences are ideal, we encourage all candidates to apply.

Compensation:

• The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.