Branch Manager

Kids for the Future; Brookfield (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) with company match

Paid time off and holidays

Supportive work environment

Job summary

Tile America Brookfield Branch is seeking a Branch Manager to lead the showroom and warehouse, driving customer satisfaction and staff performance. You will balance sales-driven culture with tight, safe logistics, ensuring profitability and growth for the Brookfield location.

You will recruit, coach, and develop a high-performing team while building strong relationships with contractors, builders, designers, and retail customers to champion our mission in Connecticut.

Qualifications

• Proven leadership in retail/showroom or high-volume environments.
• Industry knowledge in tile, stone, design, or building materials preferred.
• Strong interpersonal, verbal, and written communication skills.
• Ability to understand financial metrics (P&L) and align daily actions with vision.
• Tech-savvy with computer systems and POS software.

Responsibilities

• Lead a Sales & Service culture: inspire and hold the team to high service and sales standards.
• Empower & develop talent: recruit, onboard, and coach branch staff.
• Cultivate lasting relationships with local contractors, builders, designers, and clients.
• Make strategic branch decisions on product mix, pricing, and credit terms.
• Maintain inventory, returns, scheduling, and a welcoming showroom environment.
• Oversee safety, maintenance, and ensure operations run smoothly.
• Lead by example by working on floor or in warehouse when needed.

Skills

Leadership

Retail/showroom experience

Interpersonal skills

Strategic thinking

Tech savviness

P&L understanding

Education

Bachelor’s Degree preferred

Job description

• Employee Type Regular Full Time

Description

A Message from Our Owner

"I’ll first tell you why our company is special.

My name is Brian Knies. I am the owner of Tile America, and I make it a point to know the name of everyone who works here. I take a personal interest in each employee’s development, happiness, and well-being. We are a third-generation family business focused on the growth of our company and, most importantly, our people. We are a fun, energetic team that is tight-knit like a small business, but with all the stability, resources, and benefits of a major player. We are, quite simply, a great place to build a career."

— Brian Knies, Owner

Our Core Values: The Tile America Way

At Tile America, we don't just sell tile; we create beautiful spaces and lasting memories. We hire and grow leaders who live by our core values every day:

People First: We support, trust, and empower our team members.

Lasting Relationships: We build deep connections with our colleagues, our contractors, and our retail clients.

Make it Fun and Love What We Do: We believe a positive, joyful environment leads to the best work.

Embrace Learning & Change: We stay curious, adapt to trends, and continuously grow.

Celebrate Creativity & Innovation: We encourage fresh ideas and beautiful, personalized design solutions.

Deliver an Exceptional Tile Experience: This is our ultimate goal for every person who walks through our doors.

The Role: Branch Manager

As the Brookfield Branch Manager, you will be the heartbeat of our local showroom and warehouse. You will be responsible for the day-to-day management of branch functions and staff, focusing on customer satisfaction, team development, and operational profitability.

You are a strategic leader who balances a dynamic sales culture in the front-of-house with tight, safe, and efficient logistics in the back-of-house. Ultimately, you will drive the branch's success and champion our mission to be Connecticut's leading supplier of tile and stone.

Key Responsibilities:

Lead a Sales & Service Culture: Inspire, motivate, and hold your team accountable to high standards of customer service and sales goals.

Empower & Develop Talent: Drive the recruiting, hiring, onboarding, and continuous performance coaching of your branch team.

Cultivate Lasting Relationships: Establish strong rapport with local contractors, builders, designers, and retail customers.

Strategic Branch Decisions: Partner with leadership to manage product mix, set local pricing, and establish credit terms aligned with market demand.

Operational Excellence: Maintain proper inventory levels, authorize standard returns, manage branch scheduling, and ensure the showroom is pristine and welcoming.

Safety & Maintenance: Ensure the highest standards of safety, security, and physical maintenance are met in both the showroom and the warehouse.

Lead by Example: Be willing to roll up your sleeves and assist your team on the floor or in the warehouse when duty calls

The Benefits of Joining Our Family:

As a full-time Tile America employee, you will enjoy:

Comprehensive healthcare coverage (medical, prescription drug, and dental insurance)

An equitable, competitive compensation and incentive program

A 401(k) retirement investment plan with a company match

Generous Paid Time Off (PTO) and paid holidays

A supportive, collaborative, and rewarding professional work environment where your voice is heard

Compensation based upon experience.

Requirements

What We Are Looking For:

P roven Leadership: Solid management experience in retail, showroom, building materials, or high-volume hospitality environments, with a proven track record of meeting performance goals and developing staff.

Industry Knowledge: A background in tile, stone, design, or building materials is strongly preferred.

Relationship Builders: Exceptional interpersonal, verbal, and written communication skills.

Strategic Thinkers: The ability to understand financial metrics (P&L) and align your branch's daily actions with the company’s long-term vision.

Tech Savvy: Strong comfort level with computer systems, point-of-sale software, and modern business tools.

Education/Training: Formal or informal training in interior design, architecture, or a Bachelor’s Degree is highly valued but not required.

The Company is committed to ensuring a safe, healthy, and efficient working environment for our employees. To support this commitment, all offers for employment are conditioned upon clear results of a drug screening, a physical capacity screening, and background check. These programs balance our respect for individuals with federal/state law and the need to maintain a safe working environment.