Branch Manager

DAIKIN COMFORT TECHNOLOGIES DIST INC; American Fork (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

DAIKIN COMFORT TECHNOLOGIES DIST INC in American Fork, Utah is seeking a Branch Manager to lead daily operations, staff scheduling, and ensure timely completion of duties across the team. You will review hours and PTO in Kronos, manage sales, inventory, and cash reconciliations, and build strong relationships with customers while entering calls in CRM.

You will coach staff, address disciplinary actions with HR, and drive profitability and continuous improvement.

Qualifications

• Experience leading a branch or similar operations management role.
• Experience with Kronos timekeeping and PTO processes.
• Knowledge of P&L and budgeting.
• Ability to implement safety, quality, and process improvements.

Responsibilities

• Oversee day-to-day branch operations including staffing and scheduling.
• Review hours, PTO, and ensure timely completion of duties.
• Maintain sales, credits, inventory, and cash reconciliations.
• Maintain CRM records for all sales calls.
• Coach staff, address disciplinary actions with HR.
• Drive profitability and continuous improvement.
• Process purchase orders, manage stock and warranty processing.
• Review P&L and ensure safety and facility maintenance.

Skills

Staff management

Leadership

Customer relationships

Coaching

Safety leadership

Tools

Kronos

CRM system

Job description

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos. Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities.Ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing, and follow up quickly on rejections.
• Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.