Branch Growth Leader - Customer Experience & Coaching

Attain Finance; Florence (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Employee Assistance Program

Job summary

Heights Finance, part of the Attain Finance family, is hiring an Assistant Branch Manager in Florence, AL. You will support the Branch Manager to lead the team, deliver exceptional customer service, and guide loan processing.

This full-time role includes a clear path for growth and a comprehensive benefits package. The position emphasizes coaching, process leadership, and a customer-first mindset in a fast-paced retail finance environment.

Qualifications

• Community Impact: Demonstrated ability to help the community through service or leadership.
• Leadership and Influence: Proven skills in guiding others and driving growth.
• Career Development: History of pursuing new challenges and learning.
• Customer Guidance: Experience guiding clients through processes with support.
• Team Support: Ability to foster collaboration and help teammates grow.
• Educational Background: High School diploma or equivalent; additional degrees a plus.
• Industry Experience: 1-2 years in consumer finance or banking preferred.

Responsibilities

• Foster Branch Growth: implement marketing strategies and nurture relationships.
• Guide Loan Processes: assist with new and refinanced loans with compliance.
• Support Delinquency Management: address delinquent accounts with care.
• Lead by Example: set high standards for service and sales with empathy.
• Inspire the Team: provide coaching and ongoing training for staff.
• Continue to Evolve: engage in training and pursue internal advancement.

Skills

Customer Service

Loans

Financial Services

Management

Retail

Office

Bank Teller

Sales

Collections

Leadership

Education

High School diploma or equivalent; associate or bachelor’s degree is a plus

Job description

Heights Finance, part of the Attain Finance family, is hiring an Assistant Branch Manager in Florence, AL. You will support the Branch Manager to lead the team, deliver exceptional customer service, and guide loan processing.

This full-time role includes a clear path for growth and a comprehensive benefits package. The position emphasizes coaching, process leadership, and a customer-first mindset in a fast-paced retail finance environment.