Branch Enablement Coordinator

City National Bank; Charlotte (NC); On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) matching contribution

Tuition Reimbursement and upskilling

Vacation, sick and volunteer time

Fertility and family planning benefits

Career mobility support

Colleague Resource Groups

Job summary

City National Bank is seeking a Branch Enablement Coordinator to ensure seamless execution of branch technology upgrades, regulatory processes, and operational support across the PBB Division. You will bridge vendor coordination, compliance requirements, and system implementation to maintain continuity in branch functions during expansions, relocations, and renovations.

In this role you will lead projects, manage vendor relationships for TCD replacements, oversee IBS Teller migrations, provide

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years in banking ops, PM, and tech implementation.
• Proficiency with TellerInsight, IBS Teller, VSoft & Synergy.
• Knowledge of SCRA, CTR and other regulatory requirements.
• Strong communication, problem-solving and stakeholder skills.
• Onsite work and weekend support during critical phases.

Responsibilities

• Lead branch enablement projects with Manager to manage risks, issues, and improvements.
• Coordinate TCD Replacement with vendors and branches, including scheduling and communication.
• Oversee IBS Teller & Teller Capture Migration: requirements, testing, data mapping, migration.
• Provide support for OS patch validations and IT requests across environments.
• Own Teller Platform upgrades and training content, update procedures.
• Collaborate with cross-functional teams to resolve production issues and improve efficiency.

Skills

Communication

Problem solving

Stakeholder management

Onsite/weekend flexibility

Experience in banking ops/PM/tech impl

Education

Bachelor's Degree or equivalent

Tools

TellerInsight

IBS Teller

VSoft

Synergy

Job description

BRANCH ENABLEMENT COORDINATOR

WHAT IS THE OPPORTUNITY?

The Branch Enablement Coordinator ensures seamless execution of branch related technology upgrades, compliance-driven processes, business continuity planning, and operational support across the PBB Division. This role bridges vendor coordination, regulatory adherence, and system implementation while maintaining continuity in critical branch functions. This colleague plays a critical role in operational readiness activities for branch expansion, relocation, and renovation projects.

WHAT WILL YOU DO?

Project Management & Implementation

Partner with the Manager of Branch Enablement Operations to lead PBB division projects, resolve open issues, manage risks and controls, and address colleague pain points through continuous improvement initiatives.

Lead coordination for the TCD Replacement, managing vendor relationships (Corporate Security, Premises, ARCA) and branch personnel to replace units, including scheduling, issue resolution, and stakeholder communication.

Drive the IBS Teller & Teller Capture Migration Project, overseeing:

• Technical Business Requirements Documentation and Training Content
• End-to-end testing (TCR integration, CTR reporting, Conductor aggregation)
• Data mapping for scanned item @types via VSoft and Synergy integration
• Transition from legacy systems (TellerInsight) to IBS Teller, ensuring compliance and functionality

Support time-sensitive weekend validations for OS patching and Technology & Innovation (T&I) requests across Production/Non-Production environments.

Application Ownership & Operational Support

Functions as one of the application owners for the Teller Platform: coordination of upgrades and enhancements, creating and maintaining training content, and revising PBB desktop procedures timely and appropriately.

Provide technical support for the Teller platform to the branches including TCR balancing, troubleshooting, new hire setup, technical error resolution, and operational guidance.

Stakeholder Engagement & Continuous Improvement

Collaborate with cross-functional teams (T&I, vendors, branches) to resolve production issues and optimize workflows.

Document processes and identify opportunities for digitization/efficiency gains.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

• Bachelor's Degree or equivalent
• 7+ years in banking operations, project management, and technology implementation.
• Proficiency in TellerInsight, IBS Teller, VSoft, and Synergy (or similar platforms).
• Knowledge of SCRA, CTR, and regulatory requirements for financial operations.
• Strong communication, problem-solving, and stakeholder management abilities.
• Flexibility for onsite tasks and weekend support during critical project phases.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our https://careers.cnb.com/benefits.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.