Branch Coordinator Telework

Apria Healthcare; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services provider in New York is seeking a Customer Support Representative to assist patients with insurance documentation and scheduling equipment deliveries. The ideal candidate will have strong organizational and customer relations skills. The role offers flexibility with remote work options and comprehensive benefits from day one.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Flexible work arrangements

Qualifications

• High school diploma or GED required.
• Must meet the company's minimum background check standards.
• Strong organizational, customer relations, and problem-solving skills.

Responsibilities

• Collaborate with the Sales team and patients to gather necessary documentation for insurance compliance.
• Answer customer calls, providing information and troubleshooting product or service issues.
• Process intakes, confirm delivery appointments, verify insurance, and complete data entry tasks.
• Conduct outbound communication with patients and referrals regarding order receipts and satisfaction.
• Assist with patient scheduling for equipment delivery and returns, and handle billing information as needed.

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary range of $17.64 - $18.86 hourly
• Medical, dental, and vision insurance available from the first working day
• 401(k) eligibility after one year of service
• Employee stock purchase plan and tuition reimbursement
• Opportunity for telecommuting and flexible work arrangements
• Supportive work environment with a focus on patient care

Responsibilities

• Collaborate with the Sales team and patients to gather necessary documentation for insurance compliance
• Answer customer calls, providing information and troubleshooting product or service issues
• Process intakes, confirm delivery appointments, verify insurance, and complete data entry tasks
• Conduct outbound communication with patients and referrals regarding order receipts and satisfaction
• Assist with patient scheduling for equipment delivery and returns, and handle billing information as needed

Qualifications

• Must meet the company's minimum background check standards
• High school diploma or GED required
• At least two years of related experience in an office environment preferred
• Strong organizational, customer relations, and problem-solving skills
• Proficient in Microsoft Office programs and basic math skills

Preferred Qualifications

• Knowledge of DOT/FDA regulations
• Bilingual skills (reading, writing, verbal)
• Previous experience in a service management industry

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