Branch Coordinator, Home Health

humana; Oak Brook (IL); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement

Paid time off

Job summary

Humana’s CenterWell Home Health in Illinois is seeking a Home Health Branch Coordinator to provide administrative support for patient medical records and billing, while coordinating calls, mail, and supplies. The role includes processing accounts payable and ensuring timely document handling in a busy branch environment.

You’ll manage orders, 485s, HIPAA compliance, scanning, and system updates (HCHB). A high school diploma and 2+ years in healthcare with home health experience are required,

Qualifications

• Must have a high school diploma or equivalent; typing and clerical skills.
• Minimum of two years in health care and one year in home health.
• Knowledge of Medicare guidelines for home health and hospice.
• Excellent customer service and written/oral communication skills.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and reprocess unsigned orders.
• Date stamp documents and scan into client chart within 24 hours.
• Fax discharge/transfer and case summaries as needed.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow and coordinate with branch admin for billing.
• Adhere to HIPAA/Privacy and Employee Compliance programs.
• Manage incoming calls, route to staff, and oversee phone system.
• Handle mail, office supplies, and distribution of medical supplies.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Medicare guidelines knowledge

Education

High school diploma

Tools

HCHB system

Microsoft Office

Job description

Become a part of our caring community

The primary function of the Home Health Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Depending on branch census you may be responsible for other duties as assigned.

Essential Functions:

Administrative

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency's mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner including: Screen and route calls to the appropriate agency staff
• Maintenance and administration of the phone system including: Adding / revising voice mail boxes
• Managing accurate employee phone roster
• Process incoming and outgoing mail.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Use your skills to make an impact

Knowledge/Skills/Abilities:

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Qualifications:

Education:

• Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.

Experience:

• Must possess a minimum of two years' experience in the health care industry and one year experience in home health.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$42,900 - $54,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-